Bob britton - Sanborn , New York

I can’t reliably get channels below 101 on any spectrum tv app…Samsung tv app or iPad. After restarting the app multiple times it “may” work…however very unreliable. This is been going on for months. I called and they said it’s being worked on but I doubt this is the case. Very frustrating as I bought smart devices so I could watch my channels without having to run cable wires every where. Please help fix this!

Charlie - Oshkosh , Wisconsin

I regularly have problems with channels not working at all or cutting out. My local channels often cut in and out. Often times I’m not able to watch a show uninterrupted. Channels that all together do not work: TBS, FREEFORM, MSNBC, and TNT. These are channels I watch or would like to watch but are often times just a black screen! I’m very frustrated as TWC/Spectrum hasn’t remedied this! It’s been going on for months. They offer no explanation.

Billy Surber - Kings Mountain , North Carolina

Was perusing channels, pressed ‘guide’ button, screen froze.
Remote ceased to operate tv.
Turned tv & set top box off for several minutes then restarted.
Get sound and channel info on bottom of screen but no picture.
Remote changes channels and adjusts volume only, nothing else functions.
Checked input, all cable connections, nothing loose or disconnected.
What is wrong ?
How do I correct this issue ?

Rick MIller - Inverness, Florida

Every time it rains our picture pixilates so badly it is completely unwatchable. Spectrum blames it on my home wiring, then tech come out and found my home wiring OK. Next time it rains, pixilation, call spectrum, they blame it on my wiring, send tech out. Tech finds my wiring OK. SIX YEARS OF THIS CRAP…….

Jane Schneider - Adell, Wisconsin

Slow, slow internet. Email doesn’t recognize password or download email. NOT ACCEPTABLE. I pay a LOT of money for internet, I pay EXTRA money for the upgraded internet EXTREME. This has been going on for at least 2-3 weeks. I am thinking about switching to the Dish network or another satellite. This is RIDICULOUS.

Mandy - Los Angeles, California

I have been a cable subscriber at this address in Koreatown for over 10 years. As I am sick and tired of paying $12/month to rent their stupid cable box and remote, I investigated the possibility of cable cutting. I have set up the wireless network, etc, so now I can stream the spectrum app just perfectly over Roku. It is just as if I had the box with all its channels. I disconnected the box and have done without it for months. I tried to return the box to a spectrum store, and was told, you can’t have cable tv without it – that’s what allows you to have cable tv. Although I know this isn’t true, I did not engage the store clerk about it. Now it is months later, and I have lost my job so trying to cut back expenses. The cable box, which I have been renting, is collecting dust so I took it back to the store. Well, guess what, without renting their stupid equipment, you cannot get the Spectrum channels. The app asks me for my passport id, which no longer works. I called to try and get them to re-activate the spectrum subscription, which they say they cannot do without having a box. This is obviously not true. She said there was a 5.99/month box I could get. I am thinking this is better than $12/month, but not that much better. She wanted me to drive into the store to pick this thing up. Then I thought, Screw You!
It seems illegal for them to make you rent something you don’t need. Or the way they advertise their “packages” which also make you buy channel “tiers” or other stuff you don’t want or need.
How can you get Spectrum to give you a subscription without having to rent their stupid cable box?


Actually, Time Warner service in this area (27529) was very good, especially during last two years. Never had any problems until Spectrum purchased it and added so many additional premium channels that I can no longer receive my favorite channels on regular basis without endless rebooting.


Frequently receive message regarding my two favorite channels: channel not available now try again later. Why am I paying for service if I cannot receive the two channels for which I primarily subscribed to cable service.