Wayne Sylvanowicz - Kearsarge, New Hampshire

Our cable box version of Primetime on Demand has not been updated for 15 days. It is now November 15 and the last shows for on demand are October 31, 2017. However, when you view Primetime on Demand via streaming the recent shows do appear. This worked just fine for several years and over the past few months stopped showing recent shows. Yes, we rebooted several times, we called customer service and had people on site. No one from Time Warner/Spectrum can provide a consistent honest answer. We are now looking for better alternatives….


Email issues …on and off for past months …today missing thousands of older emails ….and keep getting error messages that can’t find server …or passwords not working, etc., etc…..

Cindy Burton - Lewiston, Maine

Since the switch to Spectrum we’ve been frustrated with On Demand only retaining a couple episodes on some major primetime shows, e.g. only the last three for Designated Survivor, Inhumans etc. This past week Prime time shows have not loaded to On Demand at all! This is not a network issue as it is across all the major networks for every show I have checked. It should not take over a week to have content available :/

Angel G. - Honolulu, Hawaii

We moved into our new place in March. We bought the fastest residential internet package Time Warner Cable had available at 300mbps. Since they’ve been bought out by Spectrum, we have not had a SINGLE day go by where the internet doesn’t cut out several times a day, and the speeds overall testing across multiple platforms (ookla, google, etc) have been much slower at 50mbps or less any given time of day, when we used to see 100-200mbps. Having most of the family connect through wifi, we knew we would lose some speed, but from 180mbps to 50mbps speeds JUST because the company changed?

I work from home, our child is homeschooling through an online program, and we use Netflix/Hulu paid subscriptions to not have to deal with the cable company’s double dipping of commercials on paid TV content and 1000 channels that aren’t what we actually want to watch as a family. It is just not acceptable for us to be disconnected multiple times a day and have to restart the hardware and all our devices to get back online.

We bought our own equipment early on to avoid rental fees for our 3 year stay in Hawaii, and it actually improved our initial internet speeds of 100mbps or less on wifi, and we have not changed our equipment. We’ve had technicians out to our house to make minor adjustments 3 times since March, with no noticeable improvements. Today I asked to have our plan reduced to just 100mbps because I am tired of our family paying for service we don’t receive, and I was told that the equipment we bought (front their preferred list of compatible devices) in April is not good enough and is not longer on their compatible list. Why wasn’t I told this when we called in to activate our personal hardware?! We’re going to try one from this magical new list of compatible hardware, and hopefully it will make some improvements, otherwise our family is switching to using our cellular data unlimited plan for internet because so far the connectivity is much better even if the speeds are not.

- Van Nuys, California

Most channels, including HBO, on Demand are not showing up for at least a week. Called Spectrum and they say it’s the networks. Would another option other than Spectrum be better or are the networks doing this to make us sign up for their own on demand programs?

JT - Racine, Wisconsin

Updated to new plan with 100mbps internet with new package (due to constant rate increases). Now router switch no longer works. Only one channel available from modem. Either Wi fi or hard wired computer (Depending on which is turned on at reboot). Tech support says router bad. It was older model, so picked up new one. Same problem. On site service tech tries new spectrum modem. same problem with new router switch, goes to reconnect my modem, now it mysteriously doesn’t work. forced to accept spectrum modem just to have internet. Worked before he played with it. Now I have to buy new modem and another switch or pay for theirs 10x over.

Sue Lococo - Franklin, Wisconsin

On demand not updating episodes. I pay you a ridiculous monthly amount of money and never had this problem before merge. Ready to start shopping around. No excuse for every show I’m looked no for. Some I nderstand but nothing is updated. Fed up.