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Tell us about your Time Warner Cable problems.

After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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Comments Received

2014-08-28
posted by:
moonlightlady339
Piedmont, NC
Get the Mohu Ultimate Leaf Antenna and tell TWC to stick it. We did and never looked back. Yes, you get fewer channels but they are "free"...no more cable bills, no more problems with customer service...it is SO worth it!!! Just do it and learn to live with less. Sometimes LESS is MORE because you won't ever have to deal with the rudeness of customer service again. You won't EVER get a hiked up unfair BILL ever again. Just DO IT!!!!    respond to this post   Post a Solution
2014-08-28
posted by:
moonlightlady339
Piedmont, NC
Get the Mohu Ultimate Leaf Antenna and tell TWC to stick it. We did and never looked back. Yes, you get fewer channels but they are "free"...no more cable bills, no more problems with customer service...it is SO worth it!!! Just do it and learn to live with less. Sometimes LESS is MORE because you won't ever have to deal with the rudeness of customer service again. You won't EVER get a hiked up unfair BILL ever again. Just DO IT!!!!    respond to this post   Post a Solution
2014-08-28
posted by:
moonlightlady339
Piedmont, NC
Get the Mohu Ultimate Leaf Antenna and tell TWC to stick it. We did and never looked back. Yes, you get fewer channels but they are "free"...no more cable bills, no more problems with customer service...it is SO worth it!!! Just do it and learn to live with less. Sometimes LESS is MORE because you won't ever have to deal with the rudeness of customer service again. You won't EVER get a hiked up unfair BILL ever again. Just DO IT!!!!    respond to this post   Post a Solution
2014-08-28
posted by:
moonlightlady339
Piedmont, NC
Get the Mohu Ultimate Leaf Antenna and tell TWC to stick it. We did and never looked back. Yes, you get fewer channels but they are "free"...no more cable bills, no more problems with customer service...it is SO worth it!!! Just do it and learn to live with less. Sometimes LESS is MORE because you won't ever have to deal with the rudeness of customer service again. You won't EVER get a hiked up unfair BILL ever again. Just DO IT!!!!    respond to this post   Post a Solution
2014-08-27
posted by:
upset customer
time warner cable has more problems with tv internet ,is not even funny any more , but the biggest one, is tv message asking me to press any bottom to continue watching ! right after that channel disappears internet service is even worst ........ i can say a lot of things and problems i have to pay a huge bill any so never mind    respond to this post   Post a Solution
2014-08-27
posted by:
Vick
I'm sick and tired of paying so much for cable and having so many problems! I've had to have my DVR box changed about 5 times, my cable reboots on it's own while I'm watching TV or I have to reboot it myself because it won't work! They're taking good channels away and keeping the crap. TWC charges a fortune for this and it just isn't right! They act like it's a big deal when they do some little thing that we could do without. I wish I had the option to go to another cable company but this is the only one I can get and I'm homebound so TV is a big part of my life. GET WITH IT TWC!!!    respond to this post   Post a Solution
2014-08-27
posted by:
B Baima
My Time Warner Cable stopped working early Monday morning 8/25/14. I called in and was told that with the recent changes my converter box was old and it needed replacing. Went into the Farmers Branch location after work on the 8/26/14. Was told all I needed to was plug it in and everything would be fine. Well here it is Wednesday 8/27/14 and still no cable. Called customer service numerous times and got a different story everytime. The cable works fine in the other room with out the box. So I switched TV's and cables still the same problem. Now they want to come out and check the house which I already know is not the problem. I have been a long time customer of Time Warner but enough is enough. I will be finding a new provider very soon. I must be a slow learner because everyone in my neighborhood has already left Time Warner.    respond to this post   (1 response - view)   Post a Solution
2014-08-27
posted by:
Louis Vuitton online
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Louis Vuitton online http://www.milwaukeepetexpo.com    respond to this post   Post a Solution
2014-08-26
posted by:
C&C
Our high speed internet has always had problems with going in and out through the day, every day, but not too bad. We had techs out who would switch out modems and such, and just accepted a somewhat crappy product.

Three months ago it started getting worse to where we would lose connection for longer periods of time which went on all day.

We called Time Warner San Antonio and they sent out a tech who said our signal was too high so he changed something. We still had the same problem.

We called again a week later and they sent out another tech and he said our signal was too low so he did something. Then our connection got worse.

We called again and they sent out another tech who said that our signal was too high again, so he did something. We still had the same problem.

They sent out another tech who said we needed a new Modem, so they switched it out. Then the problem got even worse.

We called again and they escalated the call and I spoke with someone who said they were sending out a specialist to look. No one showed up.

I called again and no one had record of what the escalated call was, and what they were supposed to do, so they said they would have to send another tech out to see what the problem was.

The new tech said that it was the actual cable itself and they would have to call someone to come change out our cable outside. 5 days later someone showed up at our door with a shovel and said he was here to dig up our cable, we told him our cable was not in the ground, it was up in the air on the pole. He said, I only deal with cable in the ground and he said he would have to get someone else out there.

We waited several days but no one showed up. I called again and they said the cable digger who was out there before, failed to report that they needed to send someone else out there because it was on a pole.

They sent out another tech who changed something outside but he said that we probably still needed to change out our cable line outside. He said that they would send someone out probably in the next few days. No one called or showed up.

We called again and they sent another tech and he changed out the actual cable line. He was here for 5 hours and was perplexed as to why the new cable didn't help when he tested it. It was now even worse.
He said that our signal was all messed up coming into the cable line and that the only other thing it could be was a certain splitter on the pole. He said they were an old kind of splitter that they ended up having a lot of problems with so they had been changing them out. He was certain that was the problem, he talked to someone on the phone and said someone would be out the next day to change it. He felt so bad for us he gave us his phone number and said if we had any problems, to call him.

No one showed up or called the next day or the day after that. We called Time Warner and they did not know what we were talking about.

We called the tech who gave us his number and said no one came out. He said "really?" so he told us he would call us back.

15 minutes later he called back and said he tried to call the guy who was supposed to come change it out but he wasn't answering his phone. He said the guy (his supervisor) didnít sound too happy about having to come and change the splitter out and so he suspected he probably just decided not to do it. He apologized and said he should have 'referred' the issue, because by referring the issue someone is actually scheduled to come out. But his supervisor told him not to refer the issue and that he would go out there and take care of it.

he said since it was the weekend he probable couldn't get someone to come out until Monday, and they he would call us Monday to let us know what was going on.

We did not hear anything Monday so we called the tech directly again but now he is not answering his phone.

I called Time warner again and although they can see we have had many techs out recently, they have no record of what they were supposed to do on the pole. They are sending out another tech today, but told me that if something on the pole needs switched out, they will probably have to order it and that could take a week or two.

This has now been going on for two months. I was supposed to start telecommuting for work a couple of months ago but have been unable to.

I want to switch to AT&T but my husband said that they use the same cable lines and that they would have to send people out to do the same thing, and what if they are even worse techs?
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2014-08-19
posted by:
Anonymous
Girard, OH
I am so sick and tired of my cable not working ,my on demand not working and my Internet not working. I'm tired of my bill constantly going up while service goes down. There's no other cable option in my area so the grid most likely doesn't get maintained/upgraded the way it should. I would switch tomorrow if I could get AT&T. Cable TV as we know it will be dead soon and TV will simply be a hard line Internet provider. Look at my customer log! Do you think I enjoy calling?
Heck I would pay EXTRA just to get it to work 75% of the time!
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2014-08-18
posted by:
Anonymous
Time warner node pb007 in San Diego has been down since 1pm. It's now almost 9 and nothing.....can't work, can't study....two is the WORST ISP ON THIS PLANET    respond to this post   Post a Solution
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