Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

Rob - Durham, North Carolina

Internet and digital phone have dropped for several hours each day for the past four days. Have called service department four days ago during first outage. At that time i was told Someone would call Me back the next day to schedule a service but nobody did. Today it went down again. This time the service rep first couldn’t find my name or phone number in their database to find my record. Apparently they are having database issues. Once he found my account by my MAC number in my modem, he put me through the usual protocol of reboot this and that, which I had already done. Once he confirmed what I already knew, that the modem was offline, he said in need a service technician. Which, of course, I already knew because the service rep told me that four days ago. He then said they are having an issue scheduling service so someone would have to call me back. I heard that same tune four days ago. We’ll see what happens. Hopefully the service Dept is busy fixing their own database and service scheduling system. Maybe they will send the monthly bill to my MAC address since I am not In the database. Is anyone else in the Durham area having internet and digital
Phone issues, but cable tv still working?

Joe A - Sinton, Texas

Live in an apartment complex, technician was called because I had signal strength loss for tv. Technician finally concluded there was a possible splitter between the outdoor box where four cable lines are hooked up and my cable line. He checked my attic to make sure I was not the culprit, and I was not guilty. Technician could not check the other attics for line tampering without apartment manager’s and Spectrum signed document. I suspected my neighbor (nearest to the outdoor box) probably messed the line-attics are separated by walls. Finally, 2 1/2 hours later the technician went into my attic and spliced my next door neighbors cable which was clear of interference, and my signal was fixed. Now my neighbor gets free cable tv. Such is what happens when 4 apartments in a row share drop line.

Carmen Petrosian - Fallbrook, California

We switched from AT&T DSL and Direct TV to TWC bundle in May 2016. Internet is certainly faster-when it works, which is far from consistent. Internet goes down several times a week and I’m so tired of rebooting the modem. The e-phone is no good and when the phone which is internet based went down (several times a week) our security alarm panel would start beeping, sometimes at 1 or 2 in the morning! We could not stream anything from Netflix so we cancelled that. And we are unable to stream Amazon 30% of the time. The whole thing has been a nightmare. I miss Direct TV (even though they kept jacking up their prices too) and this whole bundle has been a huge pain in the ass. Makes me want to go off grid completely. Let’s find real alternatives and catch up to other countries (like some South American nations) who have actual inexpensive high speed internet. We are paying too much for substandard services. It’s ridiculous.

Brett - 68025, Nebraska

For the past three days, it’s been so slow that I can’t even stay connected to PSN for more than five minutes at a time. And haven’t been able to connect to Netflix or Amazon at all.

I should probably be pissed, but I find it hilarious that the problem started the very same day I got an email from spectrum about them taking over, and the changes to my bill.

Inge Wolf - Glendale, New York

I’ve had no access to my roadrunner e-mail since Monday, 11/28/16. After speaking to numerous customer service reps, a technician finally came out on Wednesday, 11/30/16, he changed my modem, cable, and splitter, but after trying all kinds of solutions, I still have no access. He told me it was a universal network connection issue since Spectrum took over the company. It is now Saturday, 12/3/16, and I still have no access. And, why isn’t the company telling their customers anything about the problem, either on their website, or on TV? No explanation given anywhere whatsoever. This is bad business TWC/Spectrum! Or don’t you care if you lose 10’s of thousands of your customers? Guess not!!!