Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

Optional  fields:
The following fields are optional, but completing them will improve your chances of hearing from other Time Warner/Spectrum customers in your area (and possible solutions).

Your name:

Your city:

Your state:

What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxMarch, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .


After years and years of TWC service, my bill went up. I called to see what promotions were available to keep my prices down as I have my own TiVo, my own modem and router and only 2 TV’s. The people in Sales explained that the only option to save money was to switch to a Spectrum plan. They did say that my internet speed would go down from 200 to 100, but assured me that unless I was a gamer with other family members gaming, I wouldn’t notice the difference. I figured, okay, I’ll try it. What they didn’t tell me was that my digital adapter on my second TV would be useless and the only way to receive cable there would be with a new cable box. Had they mentioned that, I NEVER would have altered my service, as I don’t have room for a cable box in that area. When I discovered that the TV wasn’t working, they said there was no way to go back to the old set up because I migrated from a “legacy” customer. Too bad. THIS IS UNACCEPTABLE!!! I cannot tell you how many hours they wasted with me on this problem, including sending 2 technicians out to fix the issue, only to find out the same result. They seem to think it’s okay because technically they are no longer charging for cable boxes, so who cares if I am paying for service that I can no longer get. I will be changing from Spectrum as soon as I research which companies support my TiVo and modem/router. They are jerks!

Anonymous - New York, New York

I have spent over an hour on this stupid company, just trying to pay my damn bill. I keep getting transferred to the wrong department, and people don’t know what the fuck they are talking about. Then they hang up or chat disconnects. Time warner wasn’t great, but WOW> Spectrum SUCKS.

Not to mention they are now more expensive.

Don Carroll - Walnut, California

Time Warner Spectrum App. Again NOT working.
Why does it seem like once a week their on line live tv app does not work? If you call their Tech. Support and report the on going issue they deem to have the same lame excuse!!
It seems that ever since Spectrum has taken over they can never ever fix their issues!!!
To me … This represents very poor customer service for the money we customers have to shell out each, and every month!!!

Anonymous - New York

Where should I start? The remote that has to warm up for 5 minutes before it works, the on demand channels that take 10 minutes to load and another 10 minutes to start a show. Maybe the poor communication between the cable box and remote (press guide and nothing happens, so you press guide again and nothing happens, then you press guide again and it flashes through the guide to the select guide screen and then off, same deal with “page down” before you know it, you’ve gone down 5 pages). Then there’s the app… sporadically, channels work at will, same error code over and over again. Is there a refund for our lack of service? But wait! there’s more!

Martin Oppenheim - Forest Hills, New York

I couldn’t get on the Internet and after 2 hours I was back on everything including my Firestick. Today, there was no internet connection on my Firestick and after two hours online, someone named Zaveed set up three new networks on my Firestick with none of them being able to work. I am so tired of these third world outsourced technicians that TWC/Spectrum uses. They are all incompetent!

Anonymous - Massena, New York

My spectrum app for my ruku would constantly freeze. I just did a update and now it doesn’t freeze but instead the screen constantly goes black for a couple seconds and goes back to show. Anyone else having this problem?

woeisme - Ohio

Recently Time Warner Cable / Spectrum pushed a software update to our DVR boxes. There are so many issues not the least of which is a ten second delay from pressing enter/ok until action is received. The revised lists are difficult to read and discern which episode is the correct one that a person wants to see. Epic failure.

Anita - Lewis Center, Ohio

When I was under Insight Cable, and they discontinued GSN (Game Show Network) along with other Fox Sports Channels, maybe 5 years ago. Time Warner then took over and now Spectrum. I still no longer have these channels!! I have been in so many online chats, technical support conversations I just have lost count. So aggravating!! This has been going on for years as I have been told I should be receiving the Spectrum Lineup which includes the GSN channel and Fox Sports. I recently have been told I was under Insight at one time and I cannot get these channels! I think this needs to be corrected!!! Everyone should have the same lineup!!