Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxJanuary, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Scott - Akron, Ohio

Yesterday I kept getting S500 and S502 error codes when trying to access TWC on my Roku. Today I’m getting the following message: “The program you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable”. I have had the same cable modem for 2 years, so that’s not the problem. All of the other apps associated with the Roku work fine, so this problem is TWC and TWC ALONE!!!!


Regularly – about once every 15 minutes, Roku TWC app freezes, and I have to play around with it to get back to the show.

Yesterday and today, can’t access the TWC app on Roku at all. It keeps making me enter my ID and password (which is a pain!) and then won’t accept.

Mario - Charlotte, North Carolina

I am appalled at the continuing issues with the TWC app on my roku 4. For the last 2 weeks I have had lost hours of service due to an issue with the app. Other apps work just fine on my roku. The latest this morning, the representative I spoke to, remarked that they were working with roku to solve the issue. I cannot believe her remark since the app does not work with an iPad as well. It is not a roku issue. Perhaps it is a way to discourage the use of streaming channels so more proprietary STBs are used. Looking to change to another service provider.

Paul - Redondo Beach, California

I haven’t been able to use the watch tv online option on my laptop for a week or been able to login to my account. I spent 20 minutes with some csr in India, asking me to clear my browser cache and other nonsense. It’s obviously their issue because I have tried several different devices and their phone app and none of them work.

Jim - Minerva, Ohio

My Account is temporarily unavailable
If you need to make a payment, please call 1-800-892-4357. Thank you for your patience as we work to resolve the issue as soon as possible.

All day long

Scott - Akron, Ohio

I have Roko’s on two televisions and neither will work. I keep getting S500 and S502 (channel not available) error codes. I tried restarting the Roku and even factory restore, but still “NOTHING”. No matter what channel I try, I continue to get one of the error codes. They were both working this afternoon around 1:30, so something has gone haywire since then. Not sure where to go from here.


No local channels on app in Milwaukee. “We are unable to present channel (ABC< CBS ETC) depending on which channel you are trying to watch.So frustrating!!!!!!!!!!!!!!!