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Tell us about your Time Warner Cable problems.

After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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Comments Received

2014-12-14
posted by:
Anonymous
Don't block Fox news channel! I will drop Time Warner.
Gsturgis46@gmail    respond to this post   Post a Solution
2014-12-10
posted by:
Anonymous
Well at least they are helping me get some extra sleep. We decided to give up on cable/satellite TV and just stream everything. With our internet connection dropping out as often as it does, we sometimes just give up watching TV and just go to bed early.    respond to this post   (1 response - view)   Post a Solution (1)
2014-12-07
posted by:
Anonymous
12/6?One Week of Time Warner:
Internet down
Channels stuck/not available
Channels missing for days without resolving!
$25 credit on a $145 bill? Really?!
Still channels 1-609 missing with no MUSIC!
I am told to " give us a few more days to resolve this issue"!
Really?
Giving Direct TV a call!

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2014-12-05
posted by:
phil
This what happens when competition is limited. We are the slowest large country in the world. We're even below many 3rd world countries. When TW merges with Comcast it will get much worse!

Contact the FCC and tell them not to let it go through. These companies have deep pockets and spend outrageously to keep the cable companies in those pockets. contact your congressman and tell them to work for the people who elect them! It's time to take our country back from the greedy robber barons!    respond to this post   Post a Solution
2014-12-02
posted by:
Tom Forrest
greensboro, nc
For the past three days I cannot record anything.    respond to this post   (2 responses - view)   Post a Solution
2014-11-21
posted by:
Zzzzz
Richardson, TX
The internet offline every week.... when the technique people came, everything seems fine; after they left, offline again.... customer rep kept asked us to upgrade, we did, but still not work out... I just wonder, how does this company with those horrible service live on the market??? Do they adjust our speed down to their promise on purpose and let us keep upgrade upgrade and upgrade to make $???...    respond to this post   Post a Solution
2014-11-13
posted by:
Anonymous
Mooresville
I am sick to death of trying to watch The FIVE on FOX channel 58 and EVERYDAY it freezes up. I can change to any other channel and it works fine. Does TWC have such a liberal slant it can't allow one full hour of TV on Fox without some stupid freeze!!!!!    respond to this post   (1 response - view)   Post a Solution
2014-11-08
posted by:
Brian
Los Angeles, Ca
We "upgraded" to the new modem the last week of October. Once we registered the new modem online, we lost our phone service. When we contacted TWC, they refreshed the signal and still no phone. They made an appointment for a rep to come out for a week later! We waited at home at the designated time and no rep. When we called to find out where the rep was, they said that they canceled the appointment because it was the wrong kind of rep requested for the job. They used an outside contractor and no one notified us. Their mistake as on their end. Amazing. Bad customer service. Two weeks and still no phone. We hate TWC.    respond to this post   Post a Solution (1)
2014-11-08
posted by:
Sari S.
West Allis, WI
Just moved (actually still hauling stuff) from one part of town to another part of town, I have not left the area code or the county...

was initially told that my phone # (which is bundled with my tv and internet) would just transfer over... and for the first couple of days after hook up at the new house I was getting calls at the old number just fine.

Suddenly today, callers are getting a "This number is no longer in service message" and reach me on my cell asking "what's up?" So call to TWC gets some line about being in a different rate zone, and that FCC rules won't let me keep my old number, or get my old number back. Asked to speak to a supervisor and I think I just got passed to another CS agent who just repeated the same story...

I'll be calling the FCC Monday morning to check this out... and if necessary file a complaint.
The worst of it is, that I had to call to find out my new number, and that it HAD been changed.
It would have been better to have been told this up front.    respond to this post   Post a Solution
2014-10-31
posted by:
Anonymous
Why is the audio on my Time Warner cable all boogley woogley? I don't know exactly how to describe it, but the sound on any channel from time goes weeoo weeooo weeoo, kind of. It's like it is stretched out or something. Our TV was getting old & we thought that might be it, but we got a new TV, and it still does the same thing.    respond to this post   Post a Solution
2014-10-20
posted by:
Anonymous
PHONE REPS LIE!!!    respond to this post   Post a Solution (1)
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