After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.
Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.
I called Time Warner from work to add the Outdoor channel. Guy said I would have it when I got home. No Outdoor channel and no regular tiers I already had. Several calls later, I got back the Standard tier and Variety tiers, etc. BUT the non-HD channels that used to show up full size on my TV screen no longer did. Pictures were postage stamp size on non-HD programs. They sent a guy to my house. He told me I had old wiring and no grounds. He did all that but said that the tiny pictures on the screen were what Time Warner received to send me and I was SOL. No one can fix or tell me why I lost the transmission format I originally had before I tried to add the Outdoor channel tier. Many calls, holding on, etc. but no one there knows what they are doing. respond to this postPost a Solution
2015-08-23 posted by: Anonymous
Time Warner just sucks! Everything they do sucks. Every service they offer sucks. Every customer service rep they have sucks. Their "technicians" are idiots. respond to this post(2 responses - view) Post a Solution
2015-08-21 posted by: Matthew
Our cable has been out for 48 hours. at first they told us there was a known outage in out area and that they would call when it was fixed. haven't heard back from them. called again today and was told that the soonest someone can come fix it is 5 days from now! why am I paying for a service that doesn't work?!? respond to this postPost a Solution
2015-08-21 posted by: Karen Jones Grand Prairie, Texas
I had an appt. on 8/17 for Time Warner to come out and install internet. The tech lied and said he came out and nobody was here (this was apparently 5 minutes after I hung up with customer support trying to find out where tech was).
I'm gonna make a long story short here, I was told several times (and even by a Supervisor) that my internet would be active 8/19 between 8 am - 11 pm (how the Jack can they legally give a and time of 11 pm?). Well. I called at 10:30 pm on 8/19 and the data was mysteriously changed to 8/21 between the same times. Which happens to be today...I'm betting it doesn't get activated & sad thing, we've already paid. respond to this postPost a Solution
2015-08-14 posted by: Rose rodriguez SAN ANTONIO, Texas
I have have Time Warner for all of about a week now. Three calls for no service in the first 24 hours. The brand new cable box has a power cord that will BARELY stay connected and literally just FALLS out if you even move the box. You don't have to catch on anything that tugs mind you, it just falls the fuck out.
The buttons on the remote don't do the features that the buttons say AND the PDF manual say they do... in particular On Demand. Further, if you get into On Demand... it seems the only way to get out is to change channels or use the menu... no simple EXIT button... or rather... there IS one but it doesn't DO anything.
Best of all you can't escape the show you accidentally chose in On Demand. No it's IN PROGRESS and if I go to that channel to find the show I actually wanted it won't show me anything else but the show I accidentally chose (which happened because this fucking box is INSANELY slow... I literally hit page up while in the guide and can count a full 2 Mississippi at least before the page moves).
I changed over because AT&T dropped a promo rate and with no premiums I came out at 177.00 a month... at this time after what I have dealt with over the past week, I wish I stayed with AT&T. The level of frustration with Time Warner in under a week just isn't worth it. respond to this postPost a Solution
2015-07-23 posted by: Robert Hight Pawleys Island, SC
The internet is sporadic. Sometimes we get a download speed of 30 mbps (which is what we payed for) and then a minute later it will be .01 mbps. They keep telling us it's the motem. But when they install a new one, we run into the same problem. Our neighbors are having similar issues, but they insist it's still the modem that's broken (I'm guessing because that's easier to fix.) Then, after six months of nonstop problems, they decide to give us a phone call and tell us the reason our internet sucks could be the result of a severe thunderstorm. I'm getting tired of the excuses. These people are spineless.
One more thing, if you make an appointment with them, expect them about two hours before or after the time you scheduled. They seemed pretty confused when they showed up two hours early and nobody was home. respond to this post(1 response - view) Post a Solution
2015-07-20 posted by: Fatima Charlotte, NC
Hello all I can see now I'm one off many customers they lie to. It is sad for them they must lie to keep profits coming. Time Warner is the worst. I spent a week trying to order my internet first I try earthlink only for me to find out they(earthlink) could not service my area because TWC had in their system I owe them $29.95 for a service request from 2009. I talk to more
then ten CSR within 6 days with no real results finally, I went to their corporate office here Charlotte ,Nc. After speaking to their
highly trained manager I was made to pay $108 dollars to get my service the same day. I had no choice because they are the lead service provider in my area, that means they a monopoly over the market. These customers abuses always happens due to lack of equal competition. Yes TWC is one of the wrost. As i told the csr i rader eat dirt then to do business with business them. I belive the FCC needs to do something as for me, I will contact the corperate officers. Buyer be ware when it comes to TWC. respond to this postPost a Solution
2015-07-02 posted by: Anonymous
Box is constantly freezing, it resets and count down from L8 at least once a week. There is about a 7 second lag from the time you press a button on the remote to the time the box performs the command. Internet is spotty. Looking for a new provder respond to this post(3 responses - view) Post a Solution
2015-06-28 posted by: Anonymous
Had service for a year and a half, no problems. I moved from a bottom floor apartment to a top, and it started then.
I told them I would self install. Rep explains they may have to send another mode, I tell him the current one is working because I installed it and I am talking to him on the phone with it. He says "No problem, after a year, you own the modem" That didn't seem right, since I was paying a lease on the modem, but whatever, internet was working.
2 days later, new modem shows up, old one still works.
2 weeks later, old one craps out. Call support, new one not working either. They said they "provisioned the new modem, take the old one off". I asked why the modem I owned that was working stopped, they informed me I did not own the modem. Tech came out 2 days later (Called at 11:45 to apologize for being late to a 11:00 appointment, wasted my lunch hour and a actual hour of work on a tuesday) and replaced NEW modem, working for now.
Got the monthly bill, one for upstairs, one for downstairs. Called, was told "We will fix this, sorry, you should only have one line". Ya think??!?!?!
Next bill shows up, double billed again. Called and cancelled. Was told on the phone "WE WILL FIX THIS ISSUE WITH DOUBLE BILLING, PAY THE $83.04 FOR SERVICES SO FAR AND WE'LL CANCEL AT END OF MONTH, SEND YOU A $0 BILL, THEY YOU RETURN OUR EQUIPMENT."
I recieve a $20.60 modem charge for the OLD modem, and a charge for ANOTHER month (When it should be cancelled) because, according to this rep, "You have to turn in the equipment to cancel service, OTHERWISE WE BILL YOU ANOTHER MONTH." So even if you have the service off, replaced with Goggle Fiber like I did already, you WILL be charged for another month if your modem is kept a single minute past some arbitrary end of the month (The 27th here).
I cannot return the equipment on a sunday. I called to tell the rep I will take ANOTHER lunch hour to turn in their equipment, they indicated it may be too late to refund the final month. It's not even the next month, and I am paying for it 4 days before this one is over.
If you call customer service, RECORD THEIR LIES
If you cancel, you had better get that old modem to a service center (nearest one, 18 miles) before the last 2 weeks of the month
If you call their call center, expect no talent baby mommas with no dad to try and grunt their version of "engliss" at you, and to say whatever they can to get you off the phone.
If you use their service, just go buy lube for you and your wallet, and expect loopholes that will charge you at every opportunity. respond to this postPost a Solution
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