Rita - Dallas, Texas

cable service goes down without warning, stays down for hours and hours. Every day since we started noting, December 16th till today December 28, 2017.
When you call Spectrum Support, prompt will validate your account number and then you hear the standard recording, “there is a service outage in your area. our tech support has no further information.” etc.
Every day.
Today i called and asked for tech support to find out if they really knew their infrastructure is down, CSR said it shows it was down only once in the last month!! Really?? she said to replace our router and modem as they are 2012 model, too old for any technology!. Really??
She suggested to replace our Ethernet cable, etc.
She would hesitate to state that they are definitely having problems but on and off said they are having some problems but not much! Really??

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