nancy wilson - kingston, New York

When I try to view live tv on my laptop..I get the message “I see you are not at home” and my live channels are limited. This is NOT the case!!! One day there was unlimited access and then it was gone! I have tried to get Spectrum to put out a system-wide fix but all they want is my info to TRY to fix it. I have noticed on various forums that I am NOT alone!
Also, their “high speed” WIRELESS internet causes MAJOR buffering because it does not work well with high definition.

Sue - Mooresville, North Carolina

Since Thursday it’s now Sunday have had static issues on screens of all tvs in the home service has been out three times since Friday. Have spent my entire weekend waiting for technicians today we were TOP priority according to the service dept! It is now 2:05pm no call or no arrival as of yet today.

Anonymous - Maine

The DVR is programmed to record a certain program, and it doesn’t record. It says the channel wasn’t available. But it was always available with Time Warner. The only thing I hate more than Spectrum is their ads. New Day!

Nancy Tait - Altamonte Springs, Florida

The last few days (today is 8/16/17) the DVR has been more difficult to access, and once accessed more complicated to utilize. It was working just fine, in fact was a delight, but now it is becoming frustrating. I changed the batter in my remote, so that is not it, and to my knowledge I have not accidentally changed any settings.

LONALEE SCHELLIN - HAVRE , Montana

I HAVE BEEN DIAGNOSED WITH CATERACTS SO I USE BIG LETTERS WHEN I WRITE

I HAVE BEEN HAVING TROUBLE WITH ALL THE MUSIC CHANNELS CUTTING IN AND OUT
THE SINGER SINGS THEN IT’S NOTHING THERE THEN HE SINGS AGAIN AND IT STARTS OVER

I UNPLUGGED THE BOX FROM THE SIX WAY CORD PLUGGED IT BACK IN WORKED FOR A LITTLE WHILE BUT THEN WENT BACK TO CUTTING IN AND OUT

PLEASE FIX!

ken grimes - honolulu, Hawaii

i have multiple issues with my service. 1st is the digital cable. all the hd channels along with 90% of the others are all pixilated n voice cuts in and out making them unwatchable. 2nd is the internet its self. i use to have a 50mb download speed. now im lucky if i have 1mb download speed. not only do i have these 2 issues, but internet, ohone, and tv just constantly go out through out the day n night.

customer service is no help. the only thing they all do is have u reboot the modem or tv box. then pass me on to someone else claming they only have limited access.

their reply, “well you’re free to look somewhere else for service”.

KCK - Orange, California

Zip code 92869

Aug. 4/5 – missing several local channels and public television for over 15 hrs

Aug. 7/8 – again missing several local channels plus public television

This is affecting cable box and other tvs on digital adapters

Anonymous

My only problem is that they don’t serve my area. You don’t know how great it is until you can’t get it. Now I pay $130/mo for crappy Internet and $90 a month for DirecTV. I got 100mb Internet and free TV for $50/mo from TWC.