We have started getting a very annoying narration voice on some tv shows like “So you think you can dance”. We have tried to find a setting that turns this voice over feature but have not found a way to turn it off. Please help.
I started watching a TV series On Demand and now it is missing from the list.
Frequent interruptions for all channels. Spluttering and broken pictures. Seems to get worse when there is a storm like you would get from dish service. Never experienced before this move to Spectrum. Are others having this problem in Raleigh/Cary North Carolina area?
every night we get mutilpe pictures that freeze and we can not watch our programs. i have tried rebooting . if you cannot fix the problem i would like a refund because i dont. like paying for channels i cannot watch.
Have had more problems in the last 3 weeks (Rectrum) than I have had in 17 years RR/TWC. Customer service has always been bad, but now it is pathetic. I was cycled from the PI to the US and back to the PI. 4 different people. Internet was fine, all streaming was down. They don’t know the meaning of Customer Service. Come on Jeff Bezos, buy a media delivery service providor and clean it up, you will own the world.
Last week it was a boxing match , last night it was the UFC fight, we couldn’t watch it , it kept pausing every minute or so, what’s up with that. Very annoying, decided to watch something else . Anyone else have this problem, it’s live events.
Guide not available
Your rates are way out of line…just had ATT fiber optic installed in my home, bundle package, including 4 televisions…$100 LESS per month…Price lock for 2 years!!!!!
Email constantly asks for authentication credentials in both desktop mail (Outlook) and on smartphone where I’ve setup IMAP account to my email account. Service is spotty, endless spinning. Please Spectrum…get this email problem fixed. Your automated customer service says engineers are on the problem. 3 to 4 days this has been an issue!
Unhappy in Xenia, OH
Email has been out for 3 days!!! No help …. No Nothing!! Spectrum service has not improved from Time Warner and charging more for their service.!!!
I continue to get channel is unavailable for DIY, HGTV and many other channels. What is the problem? Never had it until Spectrum took over in Oahu.
The search button “B” no longer works on the remote
can not get channel 10
I have 3 digital boxes and one goes out every time it rains. I live in Florida and it rains everyday. I call and a service technician comes out and replaces the digital box which works until we have another storm. I am very frustrated that I have to wait on service technicians and go without cable in my main tv. This is terrible service from a company that touts their service. I’m am looking into other options but we live in a rural area and are limited. Frustrating.
There is no sound at all coming from channel 1440 freeformhd
All other channels have sound just not that one
Time Warner (TW) has a subsidiary of Comcast/Spectrum, which now interferes with television content provided to subscribers. MSNBC competes with Time Warner’s FOX News channel and now, there are frequent but intermittent disruptions, only effecting MSNBC, where in the video and audio transmissions are disrupted while leaving the FOX channel un-effected.
It may work for someone’s current political agenda to exercise such discrimination today but the circumstances can change and most likely will. Therefore, it is imperative that we keep our current Net Neutrality rules so that everyone can have free and equal access to the internet and TV providers.
I have gone through the process of self trouble shooting, then phone trouble shooting, a technician replacing the modem but the problem continues. To day the on line chat technician stated that she had made a setting change in my TV’s converter box that fixes the problem 99% of the time but the problem continues this evening. To me, this is part and parcel the Network Neutrality issue.
On demand shows are not current
I logged into my Roadrunner webmail tonight and saw hundreds of e-mails that were missing from my inbox. I don’t share passwords, nor do I click on attachments or anything that seems like phishing, spam, etc. Why would most of my valuable e-mails be gone?!!
Note to any previous Time Warner/now Spectrum internet users: Have fun paying your bill/logging into your account now! Just got off an hour long phone call with the tech support: I try to log in, as I always have, using Firefox, I go to the normal log in page, put in proper user/password, and I get redirected to ANOTHER login page. So I enter the same creds, and it redirects back to the first login page. We try clearing the cache, using a private browsing window, even try Internet Exploder in normal and private window. Same results. He tries logging into my account and it works fine. Hmmm. What browser is he using? Chrome. Sorry, I dont have and will not have Chrome take over my entire computer. Then after about an hour, he finds something that says the new account page is NOT COMPATIBLE WITH ANYTHING OTHER THAN CHROME. I asked him to place a bug ticket and escalate to engineering, as that is a bug! I refuse to accept that as a usable solution, and will not install Chrome, so if they want me to pay my bill, as I have for the last 10 years, they need to fix that. I work in the web/software/service industry, and this crap is totally unacceptable.
Can’t get channels below 101 on Spectrum TV app. Going on a couple of months now, no solution . . . . what gives?