Jane Schneider - Adell, Wisconsin

Slow, slow internet. Email doesn’t recognize password or download email. NOT ACCEPTABLE. I pay a LOT of money for internet, I pay EXTRA money for the upgraded internet EXTREME. This has been going on for at least 2-3 weeks. I am thinking about switching to the Dish network or another satellite. This is RIDICULOUS.

Mandy - Los Angeles, California

I have been a cable subscriber at this address in Koreatown for over 10 years. As I am sick and tired of paying $12/month to rent their stupid cable box and remote, I investigated the possibility of cable cutting. I have set up the wireless network, etc, so now I can stream the spectrum app just perfectly over Roku. It is just as if I had the box with all its channels. I disconnected the box and have done without it for months. I tried to return the box to a spectrum store, and was told, you can’t have cable tv without it – that’s what allows you to have cable tv. Although I know this isn’t true, I did not engage the store clerk about it. Now it is months later, and I have lost my job so trying to cut back expenses. The cable box, which I have been renting, is collecting dust so I took it back to the store. Well, guess what, without renting their stupid equipment, you cannot get the Spectrum channels. The app asks me for my passport id, which no longer works. I called to try and get them to re-activate the spectrum subscription, which they say they cannot do without having a box. This is obviously not true. She said there was a 5.99/month box I could get. I am thinking this is better than $12/month, but not that much better. She wanted me to drive into the store to pick this thing up. Then I thought, Screw You!
It seems illegal for them to make you rent something you don’t need. Or the way they advertise their “packages” which also make you buy channel “tiers” or other stuff you don’t want or need.
How can you get Spectrum to give you a subscription without having to rent their stupid cable box?

Anonymous

Actually, Time Warner service in this area (27529) was very good, especially during last two years. Never had any problems until Spectrum purchased it and added so many additional premium channels that I can no longer receive my favorite channels on regular basis without endless rebooting.

Anonymous

Frequently receive message regarding my two favorite channels: channel not available now try again later. Why am I paying for service if I cannot receive the two channels for which I primarily subscribed to cable service.

Parafluie - Gulfport, FL, Florida

Over the past 6 weeks my Netflix has been horrible with sputtering, cutting out, not downloading. I did nothing to cause that, as I have had good reception in the past.
I have taken all possible steps (as easy as rebooting the router and extender through changing router channels etc., and followed all recommendations for Netflix and the router and extender (we live in “huge” 900 ft house so it’s weird we must have extender)
Nothing helps. So, I bought a new 11ac router but that didn’t work with my computer and I went back to what has worked but no longer does.
Netflix now will take 5 minutes to load a program then it will play sound only for a bit, then load the picture, play for a max of 30 seconds then sputter and cut out for another few minutes.
And, at times, it will play flawlessly.
Unpredictable.
Download speeds ridiculously low.
What is going on? Apparently TWC (aka “Spectrum) has cut my bandwidth!
What do I need to do to get the service I pay for?
Thanks for your help

DSL Speedtest below:
http://www.dslreports.com/testhistory/1796350/d7cf3
Your Tool and Test History
Time
(last 24 hours) Test Results Comment..
download upload Server Your Domain IP
22-06-2017 01:37 PM speed test 0.4 0.3 27ms @ 8/1 streams 72-187-17-252.res.bhn.net 72.187.17.252
20-06-2017 02:51 PM speed test 0.8 0.5 69ms @ 8/1 streams 72-187-17-252.res.bhn.net 72.187.17.252
24-11-2015 01:50 PM speed test 17.2 1.2 29ms @ 24/3 streams 72-187-17-252.res.bhn.net 72.187.17.252
13-05-2015 09:23 AM speed test 17.0 1.1 58ms @ 24/3 streams 72-187-17-252.res.bhn.net 72.187.17.252
07-03-2015 08:16 PM speed test 16.5 1.0 56ms @ 1 streams twcable.com 72.187.17.252
07-03-2015 08:15 PM speed test 16.1 1.0 55ms @ 1 streams twcable.com 72.187.17.252
07-03-2015 08:14 PM speed test 89ms @ 1 streams twcable.com 72.187.17.252

Bette Levine - Fayetteville, NY, New York

I home line telephone is controlled by Time Warner, now Spectrum. I’ve been having many problems with this phone. I receive calls from numbers that are not mine often; many times the phone rings once and hangs up; the messages left for me are not received. Can you fix this or do I need a new phone or is something wrong within the system? HELP! Bette Levine

Anonymous - St Louis, Missouri

I was watching a movie on OnDemand. Halfway through the movie my DVR switched over to one of the two recordings that had automatically started (I had previously scheduled these). I guess if you have 2 recordings going at one time, you can’t watch anything else including a program on the OnDemand. So, I cancelled one of these recordings and tried to get back to my movie. It brought me back to the beginning of the movie and I was not aloud to FF to where it had left off. I didn’t want re-watch the first hour again, so I ended up going to my NetFlix and paying to watch the same movie so at least I could get back to the point of the movie where I had left off. Really sucked!

BillM - Rochester, New York

Voicezone Connect broken for at least 2 weeks. Support response varies from “no longer supported”, “never heard of it”, “we know we’re working on it”. When you’re a monopoly, you can get away with egregious incompetence while your customers pay more to get less. Spectrum is making the old TWC service look pretty good. This merger was a big mistake.