Cindy Maloni - LeRoy, New York

I had problems with Channel 34 a couple of months ago. I called and couldn’t understand the person I was talking to (as is the case most of the time). I finally got someone I could understand and she tried rebooting but it didn’t work. She scheduled someone to come out and said she would credit my bill for the days of trouble I had. My bill was never credited. A tech came out and said it was the cable box and replaced it. It did take care of the problem but now it is doing the same thing again. Picture is distorted and sound as well.

Phyllis Jones - Berea, Kentucky

They just shut off my elderly mother in laws cable & put it under someone else’s name? without her authorization (no one called from her number… but they can’t help her unless someone calls from that number… she can’t HEAR the conversations… the office is closed on our lunch break… this is bordering on cruel)

Phyllis Jones - Berea, Kentucky

They just shut off my elderly mother in laws cable & put it under someone else’s name? without her authorization (no one called from her number… but they can’t help her unless someone calls from that number… she can’t HEAR the conversations… the office is closed on our lunch break… this is bordering on cruel)

Gary Ras - Santa Clarita, California

I was called multiple times by a debt collection agency that contracts with Time Warner/Spectrum saying I owed almost $750 for a TWC account opened in Dec. 2016 and closed in Feb. 2017 for non-payment.

I contacted time warner/Spectrum by phone and yes they claim I owe them $748. Yet they have not come up with a single document or any shred of evidence to prove that account ever existed. They never ran a credit check, never sent an email or a postal letter or made a phone call or text to me.

I have had an account with Time Warner for two years, so they had my personal information on file. That made it easy for an unethical employee commit this identity theft. Or is it an attempt to boost their income? by taking a page out of the Wells Fargo playbook and then one upping it by using a collection agency to aid in their scam.

They claim the equipment was installed at an address 1.5 hours away from me in a house that had a foreclosure completed in August 2016 and is still retained by the bank. I had a real estate agent check on that fact.

I am closing my real TWC/Spectrum account and I strongly advise others against sharing personal information with this unscrupulous company.

LD - Rochester, New York

I was told that I could access all channels I paid for on my main TV by purchasing Roku, or Amazon Fire TV sticks for my other sets. The Spectrum agent said all I had to do is purchase an Amazon Firestick or Roku and load it on the TV I wanted to use. I purchased several Amazon Firesticks and tried it out. To my surprise I couldn’t find the Spectrum app. After several hours of wasted time I finally got in touch with a Spectrum tech that confirmed the app was not available on Firestick (only Roku). I asked what I was supposed to do with all the Firesticks I just purchased and I was told “take them back and buy Rokus”. The tech also noted she would put a note in their system for their sales agents to get “additional training” so this would not happen again. As for my inconvenience, I was told that Spectrum was very sorry.

I have experience with Time Warner, Comcast and now Spectrum. I thought TW and Comcast were the worst suppliers of any product I ever purchased. After only one week, it appears Spectrum has taken over the lead.

Rae - Charlotte, North Carolina

Channels I have subscriptions for are now not showing up on my Roku TVs. Says I can call a toll free number to add these channels to my subscription, but I already pay for them. My internet speed has dropped noticeably. We used to be able to be in a laptop or 2 and have 2 Rokus going and now we just get pixelation if we try to have 1 laptop going and 1-2 Rokus.

Only way to get the freedom back is to cut the cord and we are not ready to do that yet!!!!! So frustrating!

Sanjeev Mehta - New York, New York

Switched to Spectrum from Verizon. BAD choice. International call plan is a fraud. Calls are randomly routed through SIM card bank. Most often hard to get a connection as remote switch reports “please recharge card balance” and calls do not complete

Anonymous

All I did was want to add a modem. The whole TV lineup changed. They want more money to add TVland seriously what why nobody told me this was gonna happen? What kind of services this?

Christina - Costa Mesa, California

They have so many problems it’s not even funny first of all when they took over they hyped up the rates for the existing customers and refused to give us the new services that they’re offering everyone else so basically got punished for being good customer. Secondly the quality sucks it’s always pixelating it’s always cutting out the sound stops and freezes. The internet is really slow even though it says it’s not there clearly not at the same speed that it was which I think is highly illegal period and the worst part is that none of the on-demand programs are available they should not advertise that they offer on demand because when you try to watch a show on demand it always says that it’s available for a future date and have to set it to record what the f was that all about why is no-one doing anything about this they suck. Not only that when I have tried to call to get help they seriously have no idea what they’re doing if they literally shoot guesses out in the air they’re awful

Roger Schultz - Penn Yan, New York

I get upset when I see ads for spectrum tv, phone,& internet for $29.99 for new customers, & I’ve been with TWC for years & pay $170. I want to reduce my bill & don’t watch much except sports & PBS. I’ve tried Roku for 3 weeks & have been pleased other than day delay on PBS & if I just keep internet for the wifi needed for Roku I can save $75/month. What can spectrum do for us long timers & I don’t want HBO free for a month! Roger

Tina - Louisville, Kentucky

Spectrum TV App has been down since Saturday… Someone remind me again why I bought smart TV’s and Roku sticks? Oh yeah Spectrum said “reliable wireless connectivity via the Spectrum TV app”…Meanwhile it has worked since some time Saturday I spoke to Spectrum last night who said “our network engineers are aware they are working double time to fix it” You gonna reduce my bill for my days with no TV? I did keep ONE single DVR box and the TVS not mounted on the wall have cable directly to them in addition to Roku but IT SHOULD BE WORKING and its NOT! Very aggravating! Since my 50″ in my room is mounted on the wall with no cable to or box and only used as a smart TV with Roku App I guess the fact I am learning to live WITHOUT Spectrum TV will make it easier to cut the cord from them in fact I may end up doing it because of this!