TAz - Pinehurst, North Carolina

Unable to pause live tv, rewind or fast forward. tv constantly freezing up. A phone call comes in and freezes my tv. Yesterday it rebooted itself no less than 12 times. I try to change the channel and 30 seconds later it decides to change the channel but not to the one I requested. I have had two techs show up both say we can switch your box but that won’t fix the problem. So not only do I lose a years worth of recordings the issue is still not fixed. Also they said it was because of the merger Spectrum is not compatible with TWC’s DVR (which is the advance one that records up to six shows at a time) They said I could switch to the standard box still may not work. Seriously? We are paying for this “service!!!” Glad I am not in a contract with them but boy what a pain to start over! Some times I can get on demand movies and sometimes not. Only solution so far is go back to satellite. Also they said they know about this issue and said it would be fixed by the end of April and have been told now that it will be some time this fall. But when you call them they have not heard of any of these issues. Are they lying? When I asked them to call the tech they said they can’t they have no interaction with them only through the dispatch. So clearly there is no communication between them or they know and to try to keep their customers they are just offering to send out another tech that would be better to fix the problem. So far been through two, They are coming out tomorrow again so lets see what the 3rd tech says. I have already set satellite to come next week because I am not at all confident that it will get fixed.

Mercedes - Canyon Country, California

I have issues not being able to see my previous recordings on Tennis Channel. But if I log in to my account online, it shows my list of recordings. It only shows current recording on LIVE & future schedule recordings & this only happens on Tennis Channel

Anonymous - California

The internet goes in and out multiple times a day throughout the day. It will stop working and then within 5-10 minutes will be working again. There will be hours when it’s TERRIBLY slow and then fine the next. I am ready to find a new provider.

Tom Martin - Round Rock, TX

I have had Internet outages beginning in November 2016 and continuing to the present time at mid April 2017. At first it was a few times a week, And now it starts early morning and is out and till the evening every day of the week. All the cable from the pole to the house through the attic and walls to the modem and all the connectors have been replaced. The modem has been upgraded to a different brand and model. Still no improvement. They come out say they can’t find anything wrong and leave. Spectrum has been the most frustrating company to deal with in my whole life. Although I hate to do it by now I feel my only option is to cancel spectrum service entirely and go with the dreaded DirecTV/ AT&T package. Spectrum is telling new customers in my town to expect Internet outages but not to worry because it is citywide not just their home. So clearly, spectrum knows they are not providing a strong enough signal to handle the traffic in my city, but they let me go on for six months with poor service and feign ignorance as to what ever the problem might be.

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum