Anonymous

I just changed to TW because of limited cable in my area. The service is terrible. It was hooked up and the technician left me with nothing to configure my internet. The TV is like going back twenty years with off and on connectivity.

the terrible customer service that you are all posting exists with TWC!!!

12 hour+ complete outage (phone, internet, TV) in Austin TX – at least, the far Northern suburbs. Automated phone message when calling the local office says they know about the outage, but the customer service reps “have no additional information”. I connected with the customer service reps anyway to see if there was new info, and the girl on the line said “I don’t see any issues in your area” – I had to insist that she was wrong, asked her to see if she could reach my modem or converters from her end… she sighed audibly as if this was an inconvenience, told me to hold on for a minute, and put me on hold for 7 minutes… when she came back, she rudely said, “well, it looks like something just happened and they’re working on it.” (I don’t know how 12 hours can be “just happened”, but to each their own, I suppose.) I asked what the cause of the problem was and how widespread it is, if it’s just my block, my neighborhood, my town, or where the problem ended so I could determine if it’s going to be fixed immediately or if they’re going to take their sweet time, but she wouldn’t comment on it, just kept saying, “they’re working on it, sir, that’s all I know.” I think their “Customer Service Department” should be renamed to just “Customer Department”, since I never get any actual service out of them. :”,Ben,,,,Hutto,TX,,,
207,7/18/2012 10:31,,198.214.211.107,WOW!!! I am actually experiencing at this very moment

Anonymous

TIME WARNER HAD POP UP QUESTIONS ! WHO DO YOU FEEL SAFER WITH ? & HAD 2 CANDIDATES NAMES. Hint hint! I WOULD CHANGE THE CHANNEL & BAM ! ANOTHER POLITICAL QUESTION WOULD POP UP ! I WOULD CHANGE THE CHANNEL & THERE AGAIN ! IT WAS LIKE HAVING A CHEATING LYING POLITICIAN IN THE LIVING ROOM. WTF ! TIME WARNER SUCKS! BUT THE WORST PART IS THEY DONT CARE ! TIME WARNER YOUR TERMINATED !

Eric mouzon Florence Sc

You guys are over charging an begging for payment before due date hurricane came had no internet for 6 days bill do on the 14 am you guy call an call me on th 5th really not due til the 14 now u guy disconnect the cable before the 14been with u guys for 1year
Iam sending my money an service to satilille they don’t turn service off before do date the fix there problems fast no question
Asked I read the news time warner over charging customer an that’s what’s happening because u guys want money when service
Is not running who wants to pay for something that has not been working at all
I call u guys twice a week for signal to be sent to router but still u want money the families I put on to u guys will be leaving
We are all going to dish network r direct tv I have heard nothing but good things about but twc everyone has been complanting
About iam done call dish now an they have better packages need y’all to do better

Anonymous

Ever since they did their software update the quality of reception has degraded. High definition channels go blank for no reason. The guide refuses to move. The guide is very slow. Spiratic tiling occurs. Wait time on the phone is a minimum of 15 minutes. I can’t get an answer of when the software will be fixed. If there was competition they probably would no longer be in business. They need to remember who the customer is.