I am going to report this company to the attorney general’s office as well as the FCC. I have terminated my services and they are holding a charge to my account stating that they are waiting to port my phone services to another company. I have notified them that I am not transferring my phone to another company, however they are holding on to the account thus charging me for services I do not have. They are disregarding the fact that I have stated to them that I have not had phone service for a few days. I refuse to pay for service that I am not receiving. This is indeed fraud.
I watch a lot of Youtube. Currently TWC will not let me connect to youtube, gives me the cannot “connect to server” message. Strange, my phone can access youtube; My friends with Windstream can access youtube right now. I checked and found that there is no reported youtube server outages. I know it’s TWC throttling the service.
We ordered TWC about 5 days ago.. So far we have had nothing but problems! The first thing is they hooked everything up in our bedroom and not in our living room.. So we can’t even watch tv in our living room.. Then our internet wouldn’t work for a whole day.. Then we got if working finally now every channel is in Spanish.. And now out of about 70 channels give or take.. We can only watch maybe 10 channels that speak English and that we can actually hear.. So as new customers we are already fed up with them!! So I really hope they can fix our issues very soon!!!!