Just to be fair, I was sick and tired of the regular poor quality I got from Time Warner, so I signed up for Verizon FIOS. Now I know there is something worse than Time Warner. Here are a few highlights.
Verizon brags about their equipment and the fiber optics might be state of the art, and very reliable, but that’s the about all they have to brag about. Since very few customers subscribe to the highest bandwidth rates, it’s fair to say that the equipment from both companies never comes close to being what limits your speed. Their cable boxes are real bottom end, and don’t even support Dolby Surround Sound.
I unhooked a Time Warner box from my $1,899 surround sound system and plugged in the Verison box. Immediately the sound quality went from SPECTACULAR, to no much better than the speakers in my big screen TV, for 2/3 of the channels because they don’t have surround sound. All of them only play though the center front speaker, and I have a 6 speaker system. Verizon doesn’t support Dolby, NO COMPARISON. To top it off, the installer is not allowed to hook his equipment up to my surround sound receiver, only the TV, so when he left all I could use was the TV sound. If all you have is the TV sound, that won’t make a difference, but if one day you might, don’t get FIOS.
Even the FIOS remote sucks. Time Warner provided a remote that could operate all my associated audio visual equipment, and programmed it for me. The Verizon remote is a cheep version that can only operate the cable box and a TV. That means if you have a sound system, you need that remote to change the volume, If you have a DVD player, game console, or VHS you need to keep those remotes handy too, because the Verizon remote can’t replace any of them.
Oh and do expect to be hearing “I’m not allowed to do that” if you ask your installer to do anything more than install the equipment and hook it up. They don’t know how to operate it, and couldn’t even tell me how to program the remote they supplied. They handed me the manual when I asked about it.
They also sabotaged my house’s p;hone wiring. Years ago I abandoned ATT for Vonage, and left all my house wiring intact. At that time one line was wired to a jack in ever room in my house. Vonage plugs in the internet and a wireless phone into their box. When the Verizon installer hooked up my Verizon phone service, he remove all the wires except one pair going to one jack in the house. He said he had to charge more if he provided phone service to more than one room, so he stopped the signal from going to the other rooms by sabotaging the existing wiring in my house. That’s right, the wiring was perfect when he got there, and he ripped it apart so I could not easily go back to another company and have everything work as it did before he got there.
Time Warner has their own problems, but I’m switching back because as bad as they are, their still a whole lot better than Verizon.