Stephanie Jordan Austin TX

I was a Time Warner Cable customer in FL, and now in TX. Time Warner apparently SUCKS no matter what state you live in. Sadly, there are no other cable alternatives in our area, or believe me I would pay someone twice as much a month JUST to avoid the hassle.

Time Warner has update/merged/changed their “PayXpress” website over 6 times in the last year. THERE IS NOTHING EXPRESS ABOUT ANYTHING THESE IDIOTS DO! Everytime THEY make changes to THEIR website, I have to reset my password, which always takes over 30-45 mins. of MY TIME. I am utterly SICK TO DEATH of dealing with their incompetence!

Also, when I had my service moved they sent a MORON technician, and though I KNEW the reason the internet was not working was because the MODEM WAS BAD- the tech took over an HOUR screwing around with everything else before he would EVEN TRY another modem! RIDICULOUS and again, A HORRENDOUS WASTE OF MY TIME. I absolutely dread dealing with this company. I have filed several BBB complaints. Nothing seems to matter, guess because T. W. Is a big corporation they can just do what they want! I have NEVER hated doing business so much with a corporation IN ALL my LIFE!

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