Anonymous

CISCO & TIME WARNER SUCK ! CISCO IF YOU DONT LIKE WHAT YOU SEE, WHY DONT YOU HAAVE THE COMPANY DO RIGHT BY YOU ! ITS EITHER YOUR SHITTY BOX OR ? THEY TELL ME ITS THE BOX , & THE BOX SAYS CISCO. SO TIME WARNER IN ESSENCE SAYS CISCO SUCKS?

Richard Rogers Enon OH

Well here we go again!!! Here it is Saturday night and no cable, imagine that. My cable has been out for going on 2 1/2 hours. All my box says is error IAO1. Whatever that means. I have called them three times and with such wonderful customer service they were able to put me on hold for a total of 1hr!! With no answer to why I have no service. But the did tell me and I quote. ..”we are sorry that you are unable to enjoy are awesome service at this time”….ARE YOU SERIOUS!!….im sorry but I cant think of one time in my 15 years of being a customer that their service was awsome. I HATE TIME WARNER!!! I dont think its right for them to treat customers the way they do, and I know they do this because there is no other cable company to choose from in my area. Im surrounded by trees and ive tried satellite with very little luck. Thanks again time warner for your awsome service.

Patrick Stewart Syracuse ny

I have been a twc customer for a few years now. As of this year im paying more for the services I get. And for the past six months certain channels which are the ones I watch the most are not coming in at all or very blurry or skipping all the time. It’s very annoying especially seeing I pay over 100$ a month. I have tried to restart the box, checked the connections, had the box replaced and updated.still no resolve. I’m calling tomorrow, if not addressed I’m cancelling all services.what a joke.

Sunny Charlotte NC

No doubt, this is the worst company to deal with. I am not sure why they are still in business as this is not a company you want to recommend to your enemy. I have called TWC (Charlotte) 10 times to disconnect my service and I have been given a run around each time. I will be transferred from one agent to the other and at the end the last agent in the middle of conversation will just intentionally drop the call. The way I know this was that they all do exactly identical thing. On the last call, I confronted the agent and she could not admit or deny the allegation.

Paul Austin Tx

They schedule for saturday, late, wait 30 min and leave. Get 30 miles away they have arrived. I bitch to the tech about not calling. Turns out he is a 18 year old contractor. I hurt his feelings poor baby. They rescheduled for sunday, 11-12, no show. Contact and they have rescheduled to Monday 1-5. Probably wont show, cause they dont care. India, mexico, phillipines call centers, they could care less what you think or want. Google voice will be here soon and time warner will be nothing but a bad memory.

Anonymous

I’m thrilled to have these assholes off my back. Billing errors, broken equipment, terrible customer service, long hold times, terrible end product. I could go on.