Anonymous Milwaukee WI

TWC continues to disappoint. My service is horrible on NBC and FOX (in the Milwaukee area). At various times the broadcast is interrupted by a blurred picture and electronic buzz. Today, during the Packers football game it was unwatchable at game time, and slowly improved but was still interrupting at least every few minutes. This, after I replaced the H-D cable box yesterday. The old one died this past week and wouldn’t record. I also replaced the coax cable, which I’m sure was fine but wasn’t new. And somehow, those two channels were fine last night, but not at all today.

We have had technicians to the house and they can’t permanently fix the issue. (cable wiring was installed by TWC when built 19 years ago) Reboot, check/replace the cables, etc. etc. Nothing works. 2 boxes in the house and the TV connected directly to the TV is the one that usually works best.

TWC phone was out a few weeks ago for 2 days. Another fiasco. Not the first time either. I will say, I have good luck with their internet service which has turned me on Netflix finally. No live sports on Netflix though.

TWC’s customer support people are typically concerned and try to help, but clearly the company will not make the investment needed to deliver the product they sell. I see TWC trucks in my neighborhood all the time. Shame on TWC for this incredibly poor service. And shame on me for putting up with it for this long. I’m afraid the other limited providers are also jokers, but as soon as the NFL season is over I’m gone.

Rachel Kraft SAN ANTONIO Texas

Craptastic. We had to switch cable cards six times in one month once. Just recently some guys came by, broke our cable, and then left. They sent another guy out to fix it, and he did which was cool. Until the very next day they had some other guy come out and steal our mocha filter. Now our cable cards don’t work again.

This is why monopolies are bad.

BOB FROM BUFFALO NY.

I’VE BEEN A LOYAL TWC CONSUMER FOR 5 YEAR’S 2007 TO NOW AFTER NUMEROUS DISRUPTIONS LOST SIGNAL TRY THE YELLOW TRIANGLE BUTTON PROGRAMS NOT RECORDING,AND CONSTANT BUFFERING ON THE NET, EVEN WITH THEIR SO CALLED POWER BOOST I PAY $152.00 MONTHLY FOR AGRIVATION. I’ M A REALIST WHEN THE LOCK OUT OF MSG I STAYED LOYAL NOW ITS TIME FOR EVERYONE TO CALL THE FCC AND THE PUBLIC SERVICE COMMISION THEY LISTEN TO ALL PUBLIC COMMENT!!!

John

Has anyone else noticed that when you can’t access the Internet on Time Warner they respond a recorded message on resetting your modem? What does that say about the number of occurrences? Maybe people just don’t like talking to the Time Warner personnel as much as I don’t.
For those who think they’re stuck with Time Warner, because they’re the only game in town, let me introduce you to MIMO (Multiple-In Multiple-Out) routers and either tMobile or Millenicom along the CradlePoint MBR95 router.
Now I used to have tMobile before and believe me, I know how their service was. However, now those little $100 wireless hotspots you buy at Walmart really work (if you’re in a good t-Mobile area). If not, try Millenicom. Don’t forget to lock the wireless modem to your computer or router’s MAC address, so those devices are the only ones that can talk to it.
Here’s the point: the t-Mobile wireless hot spot out paces Time Warner’s “up to” 2Mb/s service (which from my perspective is exactly the same as their “up to” 20Mb/s service, except for the price). With the Cradlepoint MBR-95 (or probably any MIMO router) you can choose, from a router menu, whether to connect to this Internet provider as your primary connection or the other Internet provider (using the other ISP as a failover backup). So if the same router with the same settings can talk on the other Internet provider but not Time Warner (assuming it ever did work), and Time Warner tells you “It’s your computer”; “It’s your firewall”; “Deactivate your firewall and connect your computer directly to the modem”, they’re at best wrong and at worst malicious. (Can you guess what happens when you connect your computer to the modem without a firewall / antivirus active? Yeah, you get slammed with malware, after which Time Warner tells you that was the problem all along but they can’t help you with your computer problems. They will, however, offer to sell you some security package upgrade to your service.)
So how could it be that a wireless device out runs a cable modem? The answer seems the same as why the Time Warner’s Internet goes down so often: hacking and hackers. (There’s always the suspicion that Time Warner’s own people are involved, to preserve their bandwidth availability by taking your computer out, but it really doesn’t matter who the hackers are or why they’re doing it.)
I have an IOS Cisco router too (that I wrote the firewall for) and, when I’m attached to Time Warner, hackers hit that router like a brick wall but they take up bandwidth (data throughput), so access is slower. On t-Mobile, there isn’t that backlash of intrusion attempts, so the connections just sort of sail on through…same software, same set of routers, same settings….
Anyway, I just wanted to let folks know that they do have a choice. Also, it’s cheaper to buy the MBR-95 Cradlepoint router from Mellenicom than some of the other sources. I wish I could critique Mellenicom’s service but I already had the t-Mobile hotspot, and it works well, so I didn’t really go for the extra investment in Mellenicom but it’s good to know that’s an option (and they have a 30-day trial period).

ME

I had TW service in Seguin (San Antonio Time Warner) for about 3 years. Every 6 months the price would go up and I would call and they would inform me that I had signed up under a promotional price but eventually would lower me so that I wouldn’t cancel my service. The thing was that everytime they lowered it back it was a little bit higher than it was before. Not more than 10 dollars but after 3 years of this my total increas was about almost 30 dollars more. Now you could argue that prices go up – inflation, whatever but Time Warner always said that they would get it back down to what it was originally. I have finally dropped TW, got DSL, Netflix and an antenna. Yes having cable was nice but not to the tune of 115/mo; which is what my bill was after taxes and all those rediculous fees.

I have had several wonderful things happen since cutting off cable. First off is the money. I love paying 25.00/mo for internet and 6 or 8 buck or whatever Netfix is. Also, there’s still a lot of football on regular television. I don’t spend anytime surfing AND my reception on my HD television is amazing. Whatever TW is selling you on HD is BS. All that they say about television is true; I get more done, pay more attention to my kids, talk to my wife more.

Do yourself a huge favor and get rid of cable.

Anonymous

I have been talking to tech support and the supervisers of the techs for 6 months now. I can barely watch an entire tv show without constant pixelation and audio/video skipping and freezing up. Its become comical to a point where i have to call and make them listen to the show i am trying to watch.

Anonymous

When I canceled my time warner service several years ago they asked me why. I told them that I didn’t want to say but they told me that they would really appreciate my answers.

My response, “Your a monopoly and I believe your the devil and I hope you die, die, die!”

Their response, “Sir, we are not a monopoly.”
(Note they didn’t deny they were the devil.)

They then promptly processed my cancellation.

Marie Double Oak TX

I pay to rent DVR boxes.
The DVR stops working. Call for a replacement. My options are to drive to their office or PAY $30 for a technician to come replace it.
ARE YOU KIDDING ME?

So, I opt to have them ship me a replacement I’m a busy gal, working and traveling to pay my bills.

I have proven I’m no better a cable installation person than I suspect their staff is qualified to do my job.
I continue to pay for a DVR that I can’t install myself and now have to wait a week for them to come fix the problem all started by their malfunctioning equipment that I pay to rent.
WHAT’S WRONG WITH THIS PICTURE?
I’M INVESTIGATING VERIZON FIOS – I NEED TO SWITCH.