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Tell us about your Time Warner Cable problems.

After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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2015-01-30
posted by:
Jason and Holly Kishbaugh
, ME
Fed up with bullshit business practices!!! Time Warner came and hooked up service at our resistance in December 2014. In the process of doing so the tech blew up our child's flat screen television. Admitting doing so he was apologetic about the situation. After leaving we noticed that we only had volume on half of the channels on the second television. After several weeks of phone calls trying to get this issue resolved, we have yet to get a callback from the company. Apparently they are too"busy" to address this issue but somehow they found the time to send us several bills in a 2 month span. I would ABSOLUTELY NOT recommend using Time Warner cable company unless you enjoy nonstop aggravation!!!!!! Our next step is to post this on ALL SOCIAL MEDIA NETWORKS!!! This is clearly a company that does NOT put their customers first!!! I think they need to sit back and remember who built your company.. Without your customers you would be non-existent!!!!!! WAKE UP TIME WARNER!!!!!!!!!    respond to this post   Post a Solution
2015-01-24
posted by:
Anonymous
I am going to report this company to the attorney general's office as well as the FCC. I have terminated my services and they are holding a charge to my account stating that they are waiting to port my phone services to another company. I have notified them that I am not transferring my phone to another company, however they are holding on to the account thus charging me for services I do not have. They are disregarding the fact that I have stated to them that I have not had phone service for a few days. I refuse to pay for service that I am not receiving. This is indeed fraud.    respond to this post   Post a Solution
2015-01-21
posted by:
Kevin D.
, OH
Hello all,

I had my internet service installed back in December 2014. Ever since then, I'm constantly getting stuttering issues (including packet data loss). I had originally had my internet setup (with my own modem/wifi router) and the problem was very evident. Usually when playing video games online. I would get about 1-3 second delay while playing games online (IE: Counter Strike) about, every 60 to 90 seconds. I made several complaints with their technical support team. With them being unable to fix the issue, I trusted my gut feeling and returned the modem/router to Micro Center. The first modem/router I bought was on sale "Netgear C3700-100NAS." Was the nicest modem/router I could find and what was nice about it was the fact that I could run both 2.4ghz and 5.0ghz wifi frequencies at the same time! So, I went and swapped it for the "Motorola SBG6580" instead. This modem works great or did for a little while. Maybe an entire day? Later the next day, I was getting packet data loss issues again but, they weren't happening the same way. Then and (still) now, it happens randomly and usually lasts anywhere from 5-10 seconds at a time. I contacted their technical support team the first time and they found the problem to be on their end! Whatever they did, fixed the problem and the internet worked flawlessly for a week! During Christmas vacation, I unplugged the modem/router because I was going out of town for the holidays. After returning, I plugged the modem/router back in and the problems had started all over again! Not before, having issues getting it to communicate with TWC's servers.

I've since then have had to contact their technical support team every day I get home from work to have them fix the issue. Either they do and everything works the rest of the day or, I have to deal with some ignorant moron they hired to tell me that there's nothing wrong with my internet.

I'm very much likely switching to U-Verse. I'm not sure why people are rating U-Verse poorly but, two of my girlfriend's relatives have U-Verse internet and it's far faster and constant than TWC!

You decide!    respond to this post   Post a Solution
2015-01-20
posted by:
Thanks in advance
Has anyone else had problems with auto pay? Specifically, have you had problems with them overcharging your card and refusing to give you a refund, insisting that they will only give you "credit" over an extended period of time thus making it impossible for you to discontinue their "service" without having to wait for months on end?    respond to this post   Post a Solution
2015-01-15
posted by:
Anonymous
when recording why do I get a red dot to right of the show being recorded ?? Something new ??

Paul in Cincinnati.    respond to this post   Post a Solution
2015-01-13
posted by:
Bill Kurtz
Austin
After not having service for 3 days the Time Warner tech finally came and replaced our cable boxes with new Samsung boxes. The Samsung box performs much better and has more storage and faster response time. I've had to go to the Time Warner Austin office numerous times to get boxes replaced, but the tech told me that when you go to their office they will always give you a 'refurbished' old box (POS). I guess i'm lucky that the tech took pity on me and gave me the new Samsung boxes. Still waiting for Google Fiber - can't wait to say 'Adios MoFo' to Time Warner!    respond to this post   (1 response - view)   Post a Solution
2015-01-11
posted by:
Anonymous
Milwaukee, WI
TWC continues to disappoint. My service is horrible on NBC and FOX (in the Milwaukee area). At various times the broadcast is interrupted by a blurred picture and electronic buzz. Today, during the Packers football game it was unwatchable at game time, and slowly improved but was still interrupting at least every few minutes. This, after I replaced the H-D cable box yesterday. The old one died this past week and wouldnít record. I also replaced the coax cable, which Iím sure was fine but wasnít new. And somehow, those two channels were fine last night, but not at all today.

We have had technicians to the house and they canít permanently fix the issue. (cable wiring was installed by TWC when built 19 years ago) Reboot, check/replace the cables, etc. etc. Nothing works. 2 boxes in the house and the TV connected directly to the TV is the one that usually works best.

TWC phone was out a few weeks ago for 2 days. Another fiasco. Not the first time either. I will say, I have good luck with their internet service which has turned me on Netflix finally. No live sports on Netflix though.

TWCís customer support people are typically concerned and try to help, but clearly the company will not make the investment needed to deliver the product they sell. I see TWC trucks in my neighborhood all the time. Shame on TWC for this incredibly poor service. And shame on me for putting up with it for this long. Iím afraid the other limited providers are also jokers, but as soon as the NFL season is over Iím gone.


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2015-01-08
posted by:
Tom Turow
I just spent 1.5 hours talking to various Indians at a T-W customer center, was disconnected twice, talked to a supervisor that was clueless... generally I'm a very frustrated customer that will be moving to DISH as soon as possible.

T-W Cable customer service is beyond horrible. They really have no regard for customers. This one is leaving.    respond to this post   Post a Solution
2014-12-14
posted by:
Anonymous
Don't block Fox news channel! I will drop Time Warner.
Gsturgis46@gmail    respond to this post   (1 response - view)   Post a Solution
2014-12-10
posted by:
Anonymous
Well at least they are helping me get some extra sleep. We decided to give up on cable/satellite TV and just stream everything. With our internet connection dropping out as often as it does, we sometimes just give up watching TV and just go to bed early.    respond to this post   (1 response - view)   Post a Solution (1)
2014-12-07
posted by:
Anonymous
12/6?One Week of Time Warner:
Internet down
Channels stuck/not available
Channels missing for days without resolving!
$25 credit on a $145 bill? Really?!
Still channels 1-609 missing with no MUSIC!
I am told to " give us a few more days to resolve this issue"!
Really?
Giving Direct TV a call!

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