Facebook  Twitter  Google  LinkedIn 

Tell us about your Time Warner Cable problems.

After many years of horrible customer service from the Time Warner Cable Company, we decided it's time the public had a forum. There is a lot of negative commentary about Time Warner Cable on the Internet, but we felt it should all be consolidated on one website.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

Post a Comment

Comments Received

2016-04-24
posted by:
OLD DOg
81 yards of cable lying by dfriveway since March 17. TWC subcontrator has failed to show for bury/drop three (3) times now. They refuse to contact the subcontractor, who keeps failing to show up. Technical Support claims they cannot control what subcontractor does.

How do I get them to drop/bury my cable so that important Spring lawn work can proceed?    respond to this post
2016-04-23
posted by:
Anonymous
It is quite obvious there arecserious problems with twc...it would seem that in order to be a viable competitor in this market twc would do everything they can to find out what is wrong with their equipment...too many people having the same technical issues myself included...i wantvto give them a chance to fix the problem but not at the expense of my sanity....watching a show...glitching..tiling...skipscevery other word...too much...help!😩    respond to this post
2016-04-20
posted by:
JERROD DEMONTE TAYLOR
BEAUMONT , TEXAS
MY ROUTER IS OFF LINE I NEED HELP GETTING ON LINE AT 4017 IRVING BEAUMONT TEXAS 77705 MY PHONE IS ALSO USED BY WIFI I CANT CALL TWC BEACAUSE MY WIFI IS WORKING THE ROUTER SAY OFFLINE THOUGH..THANKS SO MUCH JERROD D. TAYLOR
   respond to this post
2016-04-20
posted by:
JERROD DEMONTE TAYLOR
BEAUMONT , TEXAS
MY ROUTER IS OFF LINE I NEED HELP GETTING ON LINE AT 4017 IRVING BEAUMONT TEXAS 77705 MY PHONE IS ALSO USED BY WIFI I CANT CALL TWC BEACAUSE MY WIFI IS WORKING THE ROUTER SAY OFFLINE THOUGH..THANKS SO MUCH JERROD D. TAYLOR
   respond to this post
2016-04-18
posted by:
Yvette
Cary
Here is my TWC issue. I have purchased the internet only and have had it for two months no issues, no stalls on the internet nothing. Then two days ago out of the blule, my laptop keeps losing the wifi connection. I called the company and asked for a technician to troubleshoot the issue, which he did and I got my signal back and was able to use my laptop. Then the very next day, same issue, laptop can't connect, so I called them again and they send a technician over. He tells me that if you have a "high" wifi signal, that one device will get booted out, so he "lowered" my signal. Ok then I was able to connect to wifi with my laptop. So this morning, once again, my laptop stopped connecting to TWC wifi and I had to manually unplug the router, this happned three times today. I came to the conclusion that it has to do with my payment extension I made with them. Yes, that's right. I feel like they are doing something from their end, making my connection faulty because I made a pymt extension and will be paying my bill by May 2nd. I know this may sound far fetched, but I have never had any problems with this laptop and even when I take laptop to Starbucks, it connects just fine. Why am I suddenly having connectivity issues???    respond to this post
2016-04-13
posted by:
Anonymous
Using Cisco digital adapter on smart TV and it keeps dropping channels. Message is "we've detected an interruption in your service... Please check the connections..."
This only happens on the smart TV! Then at some pojnt, we get those channels back and all is working again. The channel does alot of pixelating before loosing the channels. Not all channels are lost, but it's always the same Channels.
Anyone have an explanation for the his happening? Leu me know!    respond to this post   (1 response - view)
2016-04-12
posted by:
Anonymous
Here is my last attempt to resolve my TWC fiasco, sent to ccisues@twc.com.
I am contacting you regarding the above mentioned TWC account. After nearly 25 years of TWC service I elected to respond to a marketing bundle advertisement. After a lengthy telephone conversation and multiple on hold negotiations, I agreed to the $89/month bundle for telephone, internet and television with free installation. Initially the representative informed me there would be an installation fee however this was not acceptable. I was not willing to proceed unless the installation was free as advertised. Your representative agreed to this, again after a lengthy on hold session to get confirmation from his supervisor, and we proceeded to schedule an appointment for installation. Having TWC television service already in the home and having pulled and worked with coax multiple times in the past I was anticipating a quick and easy install. The initial appointment was for 4 pm allowing me to schedule time out of my office practice (I am a medical physician) to be present in my home for this work.

The day of installation I received a phone call at 12 noon informing me that your field technician was at the residence and wanted to proceed with the work. Having patients scheduled I couldn't be present however made arrangements for my spouse to return to the home to allow for the installation to proceed. She arrived a few minutes later as requested. Unfortunately I received an urgent phone call an hour later from her requesting I come home immediately due to a problem with the installation work. I arrived a little after 1 pm to find the subcontractor "Rodney" from Infinity looking at a hole he had drilled through my ceiling. After a walk through showing the technician the same access site pointed out by my spouse Rodney assured me he would repair the damage and route the coax cable through the basement as requested. It was evident that he had considered this route initially because the insulation was pulled back from the existing coax and electrical wiring.

Arriving home after work ~ 5:45 pm I was shocked to see Rodney was still there...my spouse was upset and wanted him out of the house asap. To my utter disbelief I found Rodney had cut two access sites at different levels in my office and semi mounted the gangs (electrical boxes) and plates. Not only were they at different levels from the existing gangs but the were not mounted flush with the wall. Rodney pointed out that the original gang was erroneously mounted back to back with and existing gang on the other side of the same wall and in his attempt to mount the new box he had to push the existing box in the living room out a little. He stated "She said you wouldn't like this". So with my $500,000 home I had two new blue gangs partially sticking out of the wall in my office, an existing gang pushed out in the living room and a hole in my ceiling. Rodney understood our dissatisfaction and assured me he would return to correct this the following day. He assured me that we wouldn't be able to tell he was there and the botched install would be repaired along with the hole in my ceiling. We agreed on 4 pm the following day as that would minimize my lost time at work.

The following day I left work early only to have 4 pm come and go without any sign of Rodney. I have contacted TWC repeatedly by phone and electronically and can't seem to get these issues resolved. So here I set having missed work repeatedly, with damage to my home, a $513 bill including fees for installation, and no phone, internet nor cable tv. I am contacting you and the local franchising authority in hopes of resolving this matter.    respond to this post
2016-04-06
posted by:
Noah Tubbs
Hudson Falls, NY
My NBCSN is not working. Why?
   respond to this post
2016-03-23
posted by:
Anonymous
Can't wait for Google Fiber!!!    respond to this post   (1 response - view)
2016-03-22
posted by:
Anonymous
I have been a quiet customer of TWC for the past 15 years paying for their internet and tv service. I cannot wait until Google Fiber is taking orders because I will be cancelling my TWC services completely. Every year they bump the rates and every year they fail to meet my expectations for providing good service. I have to reboot my set top box at least once a day, the On Demand programs are not available quite often, and when they are available, watching one of them successfully ends with a locked up box that requires another reboot. The Internet service is heavily throttled and the equipment that I leased from them was only upgraded after I had to complain that their cable modem reminded me of dial up with it's lightning speed. I thought maybe if I complain about everything to a customer service person, I might get a better monthly rate as $200 is ridiculous. Nope, I got a "customer service/sales person" who thought I was an idiot and wanted to sell me this new plan where I got more boxes than I have tv's and for 6 months, my bill would be $40 cheaper, but after 6 months - it would go to their regular price or 1st born child & 1 arm & 1 leg. I told that outstanding customer service person that I would just keep what I had and that she needed to only pitch that program to her boss and see if they agree that trying to charge a client more money when they called to complain about it being too expensive means you should work on listening skills.I don't hate TWC, but I do hope that all of the employees and senior management battle explosive diarrhea every day they work there.    respond to this post
2016-03-12
posted by:
Anonymous
ESPN completely out in Kentucky during the University of Kentucky basketball game in the SEC tournament. Unrecoverable mortal sin. Directv here I come    respond to this post
Texas License Plate Search







  top of page ↑ 1  2  3  4  5  6  7  8  9  10    
Facebook  Twitter  Google  LinkedIn