Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxJune, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Mandy - Los Angeles, California

I have been a cable subscriber at this address in Koreatown for over 10 years. As I am sick and tired of paying $12/month to rent their stupid cable box and remote, I investigated the possibility of cable cutting. I have set up the wireless network, etc, so now I can stream the spectrum app just perfectly over Roku. It is just as if I had the box with all its channels. I disconnected the box and have done without it for months. I tried to return the box to a spectrum store, and was told, you can’t have cable tv without it – that’s what allows you to have cable tv. Although I know this isn’t true, I did not engage the store clerk about it. Now it is months later, and I have lost my job so trying to cut back expenses. The cable box, which I have been renting, is collecting dust so I took it back to the store. Well, guess what, without renting their stupid equipment, you cannot get the Spectrum channels. The app asks me for my passport id, which no longer works. I called to try and get them to re-activate the spectrum subscription, which they say they cannot do without having a box. This is obviously not true. She said there was a 5.99/month box I could get. I am thinking this is better than $12/month, but not that much better. She wanted me to drive into the store to pick this thing up. Then I thought, Screw You!
It seems illegal for them to make you rent something you don’t need. Or the way they advertise their “packages” which also make you buy channel “tiers” or other stuff you don’t want or need.
How can you get Spectrum to give you a subscription without having to rent their stupid cable box?


Actually, Time Warner service in this area (27529) was very good, especially during last two years. Never had any problems until Spectrum purchased it and added so many additional premium channels that I can no longer receive my favorite channels on regular basis without endless rebooting.


Frequently receive message regarding my two favorite channels: channel not available now try again later. Why am I paying for service if I cannot receive the two channels for which I primarily subscribed to cable service.

Parafluie - Gulfport, FL, Florida

Over the past 6 weeks my Netflix has been horrible with sputtering, cutting out, not downloading. I did nothing to cause that, as I have had good reception in the past.
I have taken all possible steps (as easy as rebooting the router and extender through changing router channels etc., and followed all recommendations for Netflix and the router and extender (we live in “huge” 900 ft house so it’s weird we must have extender)
Nothing helps. So, I bought a new 11ac router but that didn’t work with my computer and I went back to what has worked but no longer does.
Netflix now will take 5 minutes to load a program then it will play sound only for a bit, then load the picture, play for a max of 30 seconds then sputter and cut out for another few minutes.
And, at times, it will play flawlessly.
Download speeds ridiculously low.
What is going on? Apparently TWC (aka “Spectrum) has cut my bandwidth!
What do I need to do to get the service I pay for?
Thanks for your help

DSL Speedtest below:
Your Tool and Test History
(last 24 hours) Test Results Comment..
download upload Server Your Domain IP
22-06-2017 01:37 PM speed test 0.4 0.3 27ms @ 8/1 streams
20-06-2017 02:51 PM speed test 0.8 0.5 69ms @ 8/1 streams
24-11-2015 01:50 PM speed test 17.2 1.2 29ms @ 24/3 streams
13-05-2015 09:23 AM speed test 17.0 1.1 58ms @ 24/3 streams
07-03-2015 08:16 PM speed test 16.5 1.0 56ms @ 1 streams
07-03-2015 08:15 PM speed test 16.1 1.0 55ms @ 1 streams
07-03-2015 08:14 PM speed test 89ms @ 1 streams

Bette Levine - Fayetteville, NY, New York

I home line telephone is controlled by Time Warner, now Spectrum. I’ve been having many problems with this phone. I receive calls from numbers that are not mine often; many times the phone rings once and hangs up; the messages left for me are not received. Can you fix this or do I need a new phone or is something wrong within the system? HELP! Bette Levine

Anonymous - St Louis, Missouri

I was watching a movie on OnDemand. Halfway through the movie my DVR switched over to one of the two recordings that had automatically started (I had previously scheduled these). I guess if you have 2 recordings going at one time, you can’t watch anything else including a program on the OnDemand. So, I cancelled one of these recordings and tried to get back to my movie. It brought me back to the beginning of the movie and I was not aloud to FF to where it had left off. I didn’t want re-watch the first hour again, so I ended up going to my NetFlix and paying to watch the same movie so at least I could get back to the point of the movie where I had left off. Really sucked!

BillM - Rochester, New York

Voicezone Connect broken for at least 2 weeks. Support response varies from “no longer supported”, “never heard of it”, “we know we’re working on it”. When you’re a monopoly, you can get away with egregious incompetence while your customers pay more to get less. Spectrum is making the old TWC service look pretty good. This merger was a big mistake.

Anonymous - Winston-Salem, North Carolina

For over a year I paid for my bill every month through my credit card automatically. One month Time Warner decides to charge my credit card using my service address instead of my billing address and then they add a fee because the card was declined. Customer service was of no help and it took hours of my day during a vacation to fix THEIR problem!

Holly - Cincinnati, Ohio

Since Spectrum took over, Netflix kicks us out every hour. We have to go all the way back to the beginning and start over. Before they would deal with the issue, they said we had to call Apple (for the Apple TV and router) and it’s fine. Signal says it’s strong. We even got a new modum. Same problem. And on demand is now a joke. Data loading or episode not available, try again later consistently occurs. Customer service doesn’t know anything and three times tried to talk us out of a technican coming out. They were not willing to provide that service. Technican was fine but could not fix the problem because he couldn’t find it. But it’s very evident it wasn’t happening prior to Spectrum taking over. It’s a Spectrum issue. If anyone on this forum has a suggestion, I’d love to know.