Spent an hour on chat, trying to diagnose my internet problems that showed poor signal strength. I called after getting fed up with internet connection dropping. It started in November 2016 and kept getting worst.
When I first began chatting,representative immediately informed me that I should consider upgrading. Mind you, I’ve had same service since October 2014 without any issues. As he began to work with my system, I saw no real improvement; however, as he continued, I was able to see that Hulu was playing longer than a few seconds before buffering over & over again.
After being on chat for close to hour, I told him it was a slight improvement and just leave it. He then advised he would check one more thing and I suddenly had no internet connection, which mean our chat was cut.
I eventually went and reboot my modem, which connected me again; however, the signal was even worse. I connected to chat again and another representative started “helping” me. Fast forward another 40 minutes and now I again have no connection, but this time I am unable to connect at all.
I contact Time Warner (Spectrum- why customers were not provided any information about this change is puzzling, but another story) via phone and spoke to another rep. I told him my issues and he advised that last tech “will be trained” or something. When I inquired further, it turned out he had completely removed me from internet services. ?????? ANOTHER hour later and now I have one bar — poor signal downstairs (where modem/router) is connected and NO SIGNAL upstairs. When I told rep about weak signal, he advised me not to worry about that and had me do speed test. He was satisfied with speed, but I was not with signal. Why in the world would networks outside my home have 4-5 bars and I have only have 1? And why would this be acceptable to my interests provider. After telling him that it was unacceptable, he reportedly put me on another channel.
After 2 hours of wasted time, I just thanked him and ended call. I now essentially have NO internet service because it keeps disconnecting and is too weak to stream anything.
Needless to say, I’ve called another provider and will be canceling with TW/Spectrum.
Horrible experience and I thought AT&T were the worst I had seen