Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at www.SpectrumProblems.com.

Tell us about your Time Warner Cable/Spectrum problem!


Optional  fields:
The following fields are optional, but completing them will improve your chances of hearing from other Time Warner/Spectrum customers in your area (and possible solutions).

Your name:

Your city:

Your state:

What color is this butterfly? time warner cable problems



How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxApril, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Anonymous - California

The internet goes in and out multiple times a day throughout the day. It will stop working and then within 5-10 minutes will be working again. There will be hours when it’s TERRIBLY slow and then fine the next. I am ready to find a new provider.

Tom Martin - Round Rock, TX

I have had Internet outages beginning in November 2016 and continuing to the present time at mid April 2017. At first it was a few times a week, And now it starts early morning and is out and till the evening every day of the week. All the cable from the pole to the house through the attic and walls to the modem and all the connectors have been replaced. The modem has been upgraded to a different brand and model. Still no improvement. They come out say they can’t find anything wrong and leave. Spectrum has been the most frustrating company to deal with in my whole life. Although I hate to do it by now I feel my only option is to cancel spectrum service entirely and go with the dreaded DirecTV/ AT&T package. Spectrum is telling new customers in my town to expect Internet outages but not to worry because it is citywide not just their home. So clearly, spectrum knows they are not providing a strong enough signal to handle the traffic in my city, but they let me go on for six months with poor service and feign ignorance as to what ever the problem might be.

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum

JenBro - Texas

Totally agree with the above statement first of all.
The name has changed but we are still receiving the same shitty ass service. Constant outages pixelated picture that is so bad that it just freezes up, DVR having a mind of it’s own just deleting crap or not recording what is scheduled to record….. When you call in about a problem you stumble on to the next with their stupid automated system that never understands what you’re saying. It’s just a total headache to get thru. This automated crap damn near makes you pop a blood vessel. And after all the time spend screaming at a freakin’ computer system (lol) your call gets transferred to someone that understands just as much as the automated system because their English is like my Chinese. Their techs that come out to set everything up obviously take coffee breaks or scroll thru their facebook while they supposedly getting trained. Had to kick one out of my house before and called the office on him before he broke my newly purchased TV. On a different occasion the tech came and dug a ditch from the neighbors yard under the fence along my side and then just threw the cable over the fence and left it hanging out in the open and while doing all this none sence fucked up my service to where I didn’t have anything working. Had to call it in and wait for them to send a second tech to get me going again. After allot of frustration, money wasted and numerous calls to constantly get shit fixed, I cut the cord with them as far as cable goes and only have internet since it wasn’t worth the money especially since they keep hiking up the price (even while your bill supposed to be locked in to a specific price for a year.) And when you call ’em out on that, they say fees and taxes went up so your plan got adjusted WTF. Now I only have internet but it’s still a headache since it’s constantly in and out and here I find myself still fussing at this damn automated system. I could go on and on and I’m sure I am not the only one that could write a book about the idiocy of TWC/Rectrum

Steve - Murrieta, California

Intermittent screen freeze, pixelation, and black screen on various channels. Tonight the main problem is with Sports Net LA, a TWC owned and operated station. Hard to watch the Dodger game when the picture is constantly flipping out. This is the same reason I got fed up with TWC several tears ago and switched to Verizon FIOS. That was great until Frontier took over. They screwed it up so bad I switched back to TWC (Spectrum), hoping they had improved over the years. Well, they did not improve. Not sure what’s next – maybe try Direct TV.

Mike - Liberty, Missouri

Spectrum app on my Samsung Smart TV plays all channels, except Fox Sports Kansas City. Everything is updated and called Spectrum and they say they are working on it. It is the only channel that will not play. I use the Samsung wirelessly and never had a problem when it was the Time Warner app

Anonymous - Montana

Why is it that for the last few weeks the ABC channel is having issues? I record shows on my dvr from this channel & the reception has been horrible, it’s constantly pixilating, cutting out, or the screen goes completely black!