Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxJanuary, 2018
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Bill McCauley - Suffolk, Virginia

Arris DCX3520 DVR requires hard reboot (unplug for 15sec) 2 to 3 times a week to clear errors which prevent scheduling a recording or playing back a recording. Have had Spectrum for 4 months with 3 DVR replacements and 5 Tech visits. Had Directv for 17 years only rebooted DVR twice.

Dave - Austin, Texas

I can’t wait for google to put TWC, et al and ATT out of business. My prayer is that this occurs before all of these companies, reaping ridiculous profits, become one larger, even worse, company. Nothing good has come from the Charter buyout.

My problem: I have had an email address since the inception of the product. Some of you know how many years that has been. From that time through the present, I have changed ISP’s and moved to different cities more times than I can count. During all this time of having TWC and not having TWC, I have maintained and kept this email address. For as long as I can remember, I have been told that you lose your email when you disconnect service. And my question to these idiots, is always the same. How come I have had this email for 17 plus years having left TWC more times than I can possibly recall. They can’t explain it.

January 2018 10-12 or so, I lost access to my account and like others reported in December, I can’t reset my password. I don’t have service now. Big F’in deal. Sure, take the account away from me, no problem. Don’t tell me about it, no problem. BUT DON’T LEAVE THE EMAIL ADDRESS OPERATIONAL AND ALSO INACCESSIBLE. Right now, I am getting email at my address because TWC has not deleted the email account or otherwise prevented the address from accepting mail. This is just common sense. The reality is that they don’t even know what they are doing, nor can they identify from the CEO down, any internal event which caused the problem. As often is the case, at TWC, it is some lone wolf in the black ops IT department who took it upon himself to screw everything up.

If anybody knows how to get access to by going through another method besides the 75 different password reset websites, currently being used, please let me know.

QMan - Dallas, Texas

I am new to TW / S after 15 years with Verizon until the HORRIBLE split off between Frontier and AOL. Trust me: that was far worse than anything I have experienced so far with TW/S.
I have the basic 100MB down and 10Mb up service with the alleged Silver Plan. Two complaints. One real, one – well, you decide.
First, like VZ, the number of channels available under the plan is bogus. The identical program is on at least three to four channels simultaneously. So the claims of all the great channel lineups is a lie.
Second, like many, I have a group of free streaming movie sites. You can quickly figure out how to get around the pop-ups. However, with VZ I was able to watch any movie with little lag and always to the end. The first week I had TW/S, no problem. Now, either the movie never loads, or in the case of three 2017 movies, they all ended at nearly the same time – 20 minutes early. So, I am wondering if TW/S is getting some alert about 1 1/2 hour into a movie and then blocking the IP address?

Anonymous - New York

on the Spectrum app you can not get MSG to play, keeps just showing a bit of a game from days ago on the knicks game from MSG and should stream just like all the other channels do. They all work just fine on the spectrum tv app. It is not working on the app on Chanel 65 and it has worked fine for years. Yet it plays fine on the set top box on the TV Just not on the app