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Tell us about your Time Warner Cable problems.

After many years of horrible customer service from the Time Warner Cable Company, we decided it's time the public had a forum. There is a lot of negative commentary about Time Warner Cable on the Internet, but we felt it should all be consolidated on one website.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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Comments Received

2016-09-11
posted by:
Carole Sirianni
Niagara Falls, New York
Why has BRAVO been blacked out on Time Warner Cable? Time Warner increases charges and I can't get the stations I want to see. If not resolved I will consider other cable networks.    respond to this post
2016-09-08
posted by:
Dunn
Mason, Oh
Nothing but problems with Fox News channel 352.. bad signals, screen looks like flashing patchwork...today it is totally black...no pictures or audio...what is going on.......have called them four times. They get it corrected and it lasts three or four days then it happens all over again....very tired of problems then they have the gull to raise my rates $20 a month......for what....good service, I think not....    respond to this post
2016-09-01
posted by:
Anonymous
how do i REFRESH my cable box, it just the standard one, not a dvr. i am looking for a program,on demand and its not showing up. its been 4 days it should be on.

thanks...

ps not UPDATE refresh the box    respond to this post   (1 response - view)
2016-08-28
posted by:
Galileo126
TWC is posting movies for on-demand that are only 1-minute long. These are NOT supposed to be trailers. Whoever loads the movies are doing it wrong. Example: the last 2 days on Turner Classic Movies on-demand, all the new movies are one minute long. TCM does NOT post trailers to VOD.

This is a common problem at the source of TWC.    respond to this post
2016-08-27
posted by:
marilyn seese
bridgeport, wv.
why does my tv go out every night at 12:00 for 2 hours. that will be 60 hours a month. first they tell you they are setting the time then they tell you there is no programming available. I am going back to dish network first thing Monday morning.

   respond to this post
2016-08-14
posted by:
Brittany Fields
Nancy, Ky
We ordered TWC about 5 days ago.. So far we have had nothing but problems! The first thing is they hooked everything up in our bedroom and not in our living room.. So we can't even watch tv in our living room.. Then our internet wouldn't work for a whole day.. Then we got if working finally now every channel is in Spanish.. And now out of about 70 channels give or take.. We can only watch maybe 10 channels that speak English and that we can actually hear.. So as new customers we are already fed up with them!! So I really hope they can fix our issues very soon!!!!    respond to this post
2016-08-03
posted by:
R Meiszberg
Kenolsha, Wi
Why is there so much interference on our TVs. Most programs can't be watched because of the constant distortion and static voices. What is wrong?????????    respond to this post
2016-07-25
posted by:
Anonymous
Seems a little strange that all last week when the Republican convention was on that the Fox News station kept freezing up
and going blank and now that the Democratic convention is on my cable works just fine. I think I smell a rat.    respond to this post   (5 responses - view)
2016-07-25
posted by:
Anonymous
Hello frustrated Time Warner Customer,

I, too, think Time Warner's customer service is atrocious and I don't think you're going to get anywhere calling the number Ambrose gave you. However, that's not because he's a cog in the machine that is TWC's terrible customer service, it's because someone named Shelby Sanford-Carson now has that phone number. I don't know the last time you tried to call him, but I tried today and the voicemail said nothing about an Ambrose Longstreet. I wanted to have your back (because I HATE TWC), but sadly it doesn't look like either of us are going to be able to give this illusive "Ambrose" a piece of our minds. I would be upset, but it's Time Warner. Isn't that what we're trained to expect?

Best of luck!    respond to this post   (1 response - view)
2016-07-23
posted by:
Roger Gregory
Louisville, Kentucky
Why has our program guide dropped off in Louisville, KY. For a week now is says "guide is currently unavailsble... Please try again later". A week is long enough get this straightened out please.    respond to this post   (1 response - view)
2016-07-18
posted by:
Anonymous
Louisville , Ky
I cant get all my boxless channels recentl. I live in the Louisville ky area. I no longer get history, A and E, or syfy, or any other premium channel. Does anyone else have a problem similar to this?    respond to this post   (3 responses - view)
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