Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at www.SpectrumProblems.com.

Tell us about your Time Warner Cable/Spectrum problem!


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What color is this butterfly? time warner cable problems



How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxAugust, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

nancy wilson - kingston, New York

When I try to view live tv on my laptop..I get the message “I see you are not at home” and my live channels are limited. This is NOT the case!!! One day there was unlimited access and then it was gone! I have tried to get Spectrum to put out a system-wide fix but all they want is my info to TRY to fix it. I have noticed on various forums that I am NOT alone!
Also, their “high speed” WIRELESS internet causes MAJOR buffering because it does not work well with high definition.

Sue - Mooresville, North Carolina

Since Thursday it’s now Sunday have had static issues on screens of all tvs in the home service has been out three times since Friday. Have spent my entire weekend waiting for technicians today we were TOP priority according to the service dept! It is now 2:05pm no call or no arrival as of yet today.

Anonymous - Maine

The DVR is programmed to record a certain program, and it doesn’t record. It says the channel wasn’t available. But it was always available with Time Warner. The only thing I hate more than Spectrum is their ads. New Day!

Nancy Tait - Altamonte Springs, Florida

The last few days (today is 8/16/17) the DVR has been more difficult to access, and once accessed more complicated to utilize. It was working just fine, in fact was a delight, but now it is becoming frustrating. I changed the batter in my remote, so that is not it, and to my knowledge I have not accidentally changed any settings.

LONALEE SCHELLIN - HAVRE , Montana

I HAVE BEEN DIAGNOSED WITH CATERACTS SO I USE BIG LETTERS WHEN I WRITE

I HAVE BEEN HAVING TROUBLE WITH ALL THE MUSIC CHANNELS CUTTING IN AND OUT
THE SINGER SINGS THEN IT’S NOTHING THERE THEN HE SINGS AGAIN AND IT STARTS OVER

I UNPLUGGED THE BOX FROM THE SIX WAY CORD PLUGGED IT BACK IN WORKED FOR A LITTLE WHILE BUT THEN WENT BACK TO CUTTING IN AND OUT

PLEASE FIX!

ken grimes - honolulu, Hawaii

i have multiple issues with my service. 1st is the digital cable. all the hd channels along with 90% of the others are all pixilated n voice cuts in and out making them unwatchable. 2nd is the internet its self. i use to have a 50mb download speed. now im lucky if i have 1mb download speed. not only do i have these 2 issues, but internet, ohone, and tv just constantly go out through out the day n night.

customer service is no help. the only thing they all do is have u reboot the modem or tv box. then pass me on to someone else claming they only have limited access.

their reply, “well you’re free to look somewhere else for service”.

KCK - Orange, California

Zip code 92869

Aug. 4/5 – missing several local channels and public television for over 15 hrs

Aug. 7/8 – again missing several local channels plus public television

This is affecting cable box and other tvs on digital adapters

Anonymous

My only problem is that they don’t serve my area. You don’t know how great it is until you can’t get it. Now I pay $130/mo for crappy Internet and $90 a month for DirecTV. I got 100mb Internet and free TV for $50/mo from TWC.