Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxJanuary, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Karen - Rialto, California

My twc app is constantly resetting my 2 rokus, I know is the app because when I whatch Netflix this issue don’t happen, I call to costumer service and they said they are not aware how the app works and don’t know what the issue could be!!


Certain channels (not all) on TWC/Roku app are continually buffering.
Have three Rokus and problem on all.
Other apps stream flawlessly.
TWC says engineers are aware of problem and working to resolve, really!
This has been ongoing and reported for weeks.

Cheryl Thomas - ST. Petersburg, Florida

DVR’D Raiders/Texans game on 1/7/17 set it for 2 hours over & it lost my game & went to another show on ABC.
1/10/17 DVR’D Clemson/Alabama game, went to watch the 4th quarter again & I hit play & it deleted the game.
Tech came out next day & said it was my remote 1/11/17. Lost WIFI too & voicemail. Was on the phone about all this. Now 1/14/17 have echo for stronger WIFI, had to reboot yest, now 1/15/17 no wifi in bedroom again! Plus the bill went from $142.61 to $158.16! WHY?

Will Notkeepcable - Buffalo, New York

Changed out cable box because cust service said ours was old and the reason we couldn’t get audio on FOX network – NOPE! Didn’t cure the problem even after serveral reboots. Now the TWC app can’t select channels either. Can someone tell me what year it is – 1985, 1995? I can’t believe we have service that resembles that of a third world country…from several years ago!

Ron - Cary, North Carolina

The time warner application is still having sound problems with local channels like CBS,NBC and ABC!! I called Time Warner and they could not route me to anyone to fix the problem. To watch a football game I dowloaded the CBS sports application and I was able to watch the game without sound cut outs I get with the Time Warner application!!

Jessica - New York, New York

I just bought a Tivo Bolt recently along with 2 Tivo Minis and set everything up correctly. I installed a cable card along with a tuning adapter and called TWC/Spectrum and they said they were able to get a strong signal. Problem is, the tuning adapter will not stop flashing green. I’ve had 2 different technicians on 2 separate days come over to resolve this and none of them can do anything. Because of this I am unable to get my switched digital channels. I really like Tivo, plus it’s saving me money than having to rent TWC’s equipment. TWC/Spectrum said that there’s a problem with the hub/server level which is why it’s unable to connect. It has absolutely nothing to do with my Tivo or the way I set up the tuning adapter. This is their problem and they have not been able to fix it. I’ve been told that a local tech or supervisor will advise when this can be resolved. Let’s see how that goes…


Spent an hour on chat, trying to diagnose my internet problems that showed poor signal strength. I called after getting fed up with internet connection dropping. It started in November 2016 and kept getting worst.

When I first began chatting,representative immediately informed me that I should consider upgrading. Mind you, I’ve had same service since October 2014 without any issues. As he began to work with my system, I saw no real improvement; however, as he continued, I was able to see that Hulu was playing longer than a few seconds before buffering over & over again.

After being on chat for close to hour, I told him it was a slight improvement and just leave it. He then advised he would check one more thing and I suddenly had no internet connection, which mean our chat was cut.

I eventually went and reboot my modem, which connected me again; however, the signal was even worse. I connected to chat again and another representative started “helping” me. Fast forward another 40 minutes and now I again have no connection, but this time I am unable to connect at all.

I contact Time Warner (Spectrum- why customers were not provided any information about this change is puzzling, but another story) via phone and spoke to another rep. I told him my issues and he advised that last tech “will be trained” or something. When I inquired further, it turned out he had completely removed me from internet services. ?????? ANOTHER hour later and now I have one bar — poor signal downstairs (where modem/router) is connected and NO SIGNAL upstairs. When I told rep about weak signal, he advised me not to worry about that and had me do speed test. He was satisfied with speed, but I was not with signal. Why in the world would networks outside my home have 4-5 bars and I have only have 1? And why would this be acceptable to my interests provider. After telling him that it was unacceptable, he reportedly put me on another channel.

After 2 hours of wasted time, I just thanked him and ended call. I now essentially have NO internet service because it keeps disconnecting and is too weak to stream anything.

Needless to say, I’ve called another provider and will be canceling with TW/Spectrum.

Horrible experience and I thought AT&T were the worst I had seen


If you receive an email from someone and want to remove the senders address before forwarding it, RR/Spectrum email does not allow it.
Also, if you receive an email and want to alter the contents of the email before forwarding, RR/Spectrum won’t let you.
I surmise this is to limit the data you can forward. Time to move to another carrier… (past time)

Amy Q - North Olmsted, Ohio

Problem that happens most often is extreme drop in download speed, most notably when watching Youtube and Twitch. Happens every few days, always at night, can’t even buy favor with paying a higher rate. TWC can get away with anything, treat their customers like crap and most of us are forced to pay them anyway.

Shirley Miller - Potsdam, New York

I am so fed up with crap I have been receiving from Spectrum. For months now I have been having the worst service from Spectrum. Problems are : Have to reboot the cheap set top box many times a weeks, channel are not available “please try again later” and the GUIDE IS USELESS THAT I AM PAYING FOR, keeps saying “please wait many times a day. Many subscribers have the same trouble as I am according to all the many many reviews that I have read and certainly

Anonymous - Kennebunk, Maine

My internet keeps cutting in and out. I’ll be on Facebook, and suddenly I can’t message or see who’s commented on my posts. I’ll try to get on a website, and it comes up as “unavailable.” This happens almost every night. I’m SO over Time Warner!!!

Bill Zhang - Austin , Texas

I’m a current TWC Spectrum customer in Austin TX. Every night i tried to play online game Overwatch there’s a huge spike in game pin to around 200-300 ms. I’ve had this problem for over 2 months now and it occurs between 5 pm-12 am. The other times the latency is normal around 40ms. This seems like a network congestion issues since most people use internet during evenings. I hope someone can help with this problem.