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Tell us about your Time Warner Cable problems.

After many years of horrible customer service from the Time Warner Cable Company, we decided it's time the public had a forum. There is a lot of negative commentary about Time Warner Cable on the Internet, but we felt it should all be consolidated on one website.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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posted by:
TWC is posting movies for on-demand that are only 1-minute long. These are NOT supposed to be trailers. Whoever loads the movies are doing it wrong. Example: the last 2 days on Turner Classic Movies on-demand, all the new movies are one minute long. TCM does NOT post trailers to VOD.

This is a common problem at the source of TWC.    respond to this post
posted by:
marilyn seese
bridgeport, wv.
why does my tv go out every night at 12:00 for 2 hours. that will be 60 hours a month. first they tell you they are setting the time then they tell you there is no programming available. I am going back to dish network first thing Monday morning.

   respond to this post
posted by:
Brittany Fields
Nancy, Ky
We ordered TWC about 5 days ago.. So far we have had nothing but problems! The first thing is they hooked everything up in our bedroom and not in our living room.. So we can't even watch tv in our living room.. Then our internet wouldn't work for a whole day.. Then we got if working finally now every channel is in Spanish.. And now out of about 70 channels give or take.. We can only watch maybe 10 channels that speak English and that we can actually hear.. So as new customers we are already fed up with them!! So I really hope they can fix our issues very soon!!!!    respond to this post
posted by:
R Meiszberg
Kenolsha, Wi
Why is there so much interference on our TVs. Most programs can't be watched because of the constant distortion and static voices. What is wrong?????????    respond to this post
posted by:
Seems a little strange that all last week when the Republican convention was on that the Fox News station kept freezing up
and going blank and now that the Democratic convention is on my cable works just fine. I think I smell a rat.    respond to this post   (5 responses - view)
posted by:
Hello frustrated Time Warner Customer,

I, too, think Time Warner's customer service is atrocious and I don't think you're going to get anywhere calling the number Ambrose gave you. However, that's not because he's a cog in the machine that is TWC's terrible customer service, it's because someone named Shelby Sanford-Carson now has that phone number. I don't know the last time you tried to call him, but I tried today and the voicemail said nothing about an Ambrose Longstreet. I wanted to have your back (because I HATE TWC), but sadly it doesn't look like either of us are going to be able to give this illusive "Ambrose" a piece of our minds. I would be upset, but it's Time Warner. Isn't that what we're trained to expect?

Best of luck!    respond to this post   (1 response - view)
posted by:
Roger Gregory
Louisville, Kentucky
Why has our program guide dropped off in Louisville, KY. For a week now is says "guide is currently unavailsble... Please try again later". A week is long enough get this straightened out please.    respond to this post   (1 response - view)
posted by:
Louisville , Ky
I cant get all my boxless channels recentl. I live in the Louisville ky area. I no longer get history, A and E, or syfy, or any other premium channel. Does anyone else have a problem similar to this?    respond to this post   (3 responses - view)
posted by:
My DVR doesn't work right when using the fast forward button. It will work for a bit and then skip right to the end of the show so that you are made to watch the stupid commercial. Does anyone know how to fix this? I've contacted TWC and they haven't had any other complaints of this happening and don't know why it's doing it. Please help!!    respond to this post   (2 responses - view)
posted by:
Anthony Silvestre
I have ordered TWC cable and internet, expecting installation to be performed on 6/20. That appointment was somehow cancelled. Rescheduled for 6/22, which I discovered tonight, was again cancelled. I left FiOS because of incompetence. I expect my service to be installed when promised.    respond to this post   (1 response - view)
posted by:
Bristol, WI
We've had almost no sound on every channel and very poor picture for almost 2 weeks now. Customer service is too busy to help...as usual. I shouldn't even have to pay a bill with this kind of service!    respond to this post   (2 responses - view)
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