Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxFebruary, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

B Nelson - NewAlbany, Ohio

Spectrum came out a couple weeks ago and messed up TV areas of our home and changed our routine big time. First of all, the first technician was here over 5 hours and left us with a remote that didn’t work and a cable box that was not connected to service. So 2 days later we were invaded by 3 technicians (one in training) who were here over 2 hours. One stayed a half hour longer to teach me how to use my new remote, but smelled so strong of cigarette smoke that I couldn’t concentrate and learned next to nothing. Two days later, as we were trying to adjust to the new “system” we were surprised to receive a delivery from Spectrum that contained duplicate cable boxes. We called to inquire and we’re told “just return them.” There were return labels inside, but we didn’t need more chores on our list of things to do just because they “goofed!” We had to buy a new replacement TV for the new system and that led to also buying a new TV console which we hadn’t planned on. . Our son was here (from out of state) today and tried to assist us in learning how to use the new devices and set up our new TV. BUT, our area was having an OUTAGE, and WE HAD NO SERVICE at the time when he was ready to explain things to us! Service was not restored until later tonight after he left AND now my #1 “go to channel” when I want to avoid the new crap on TV has been removed from my line up!!! HGTV has disappeared from our line up! I am absolutely FED UP WITH SPECTRUM! We have lived here through Insight and Time Warner, which went from BAD TO WORSE with channels dropping off the line- ups while prices increased, and we have tried to go along with this new change to SPECTRUM, but are now really looking into any options including dropping cable completely! The adds they put on TV are SO misleading and untrue! Thanks for this opportunity to voice our frustration and disappointment!

James - Columbus, Nebraska

I have had a Spectrum set top box for four days and it has frozen twice while changing channels. I can turn it off and on with the remot control, but the only way to unfreeze it is to unplug it and plug it back in to the AC power. What gives?

Anonymous - Hawaii

Can not stand the new DVR, how it shows on the list. And almost everytime when we try to watch the program on the list, it takes while to retrieve and often times, it shows unavailable at this time. Why they kept “upgrading” when it is not upgrading anything for a customer stand of point. Seriously so expensive and not impressive at all. Spending our money on things we didn’t ask for.

Barbara - Torrance, California

Was frequently frustrated with Time Warner Cable and now am MORE frequently frustrated with Spectrum. OFTEN get messages that “this channel is not available now. Please try again later.” What???? We pay for our channels! Also, have tried to record shows on DVR – shows up on Channel Guide that they are recording, but DVR box does not show it and the shows are not recorded. OVER and OVER and OVER again this happens! Time to get out of cable!

Sue - Erie, Pennsylvania

After switching from twc to spectrum, the apps on Roku are not accepting my twc credentials. They haven’t changed the apps also don’t have a twc/spectrum sekection. What good is having apps if you can’t sign into them? Help!!#$!

Roy - Arleta, California

When I turned on my box for the first time in 2 months (been busy), the channel guide was working well, but the channels itself blank. So I decided to reboot it (pressed power button for 10 seconds), it said “Not Tunable…..Channel 5 (HD KTLA) Not Tunable” (same goes with other channels) then I rebooted it the other way (unplugged it for thirty seconds and took out the cable from the box and replugged it) and the same thing is still popping up “Channel Not Tunable.” I have been browsing on the net for quite sometime now and I feel that people are having the same issues over and over again, to the point that people start to think that Direct TV is starting to look better as a cable provider, and that you guys have bad service. As for me this has only been the second issue so I have yet to agree with that.

Heather - Honolulu , Hawaii

I used to be able to watch my shoes on demand after midnight of the day it aired or the next day. I work nights and do not have dvr. With the new set up I can’t find my shows. They are only showing the episodes from two weeks ago. Does anyone know how to find current episodes?

Chris - De Soto, Kansas

Wow the new DVR/Program Guide absolutely SUCK.
1. Deleting DVR series slows down the entire system for minutes.
2. Adding series recordings slows down the entire system for minutes.
3. I have called about the buffer/jitter 2x and have been told “we are working on it”.
4. I 100% love having to reboot the dvr daily.

Former customer

Patrick - Aiea, Hawaii

latest software update for dvr is really bad. no option to choose a particular time frame that you want to record a particular show. replay of recorded shows take time to upload. why update software if it makes recording shows more difficult. really bad idea.