Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

Inge Wolf - Glendale, New York

I’ve had no access to my roadrunner e-mail since Monday, 11/28/16. After speaking to numerous customer service reps, a technician finally came out on Wednesday, 11/30/16, he changed my modem, cable, and splitter, but after trying all kinds of solutions, I still have no access. He told me it was a universal network connection issue since Spectrum took over the company. It is now Saturday, 12/3/16, and I still have no access. And, why isn’t the company telling their customers anything about the problem, either on their website, or on TV? No explanation given anywhere whatsoever. This is bad business TWC/Spectrum! Or don’t you care if you lose 10’s of thousands of your customers? Guess not!!!

Abby Campbell - Cherryville, North Carolina

First of all, I switched back to TW from AT&T a couple months back. The tech that came out didn’t know what the heck he was doing. I originally had my Internet set up with AT&T’s modem and my own router. Before Time Warner came to my home for setup, I bought my own modem with built in router. When he removed the AT&T modem, he put in my new personal modem without removing the old router. I told him the new modem already had a router, but he was too lazy to remove the old router. He told me if I had problems that I could remove it myself. I argued with him as I was paying for installation. For $49.99 installation fee, I could have hooked up the modem myself. Needless to say, I had trouble with having two routers. I had to spend countless hours figuring how to fix this problem as I am not a tech. Nobody from TV even called to check on my satisfaction.

Secondly, service has suck since I have had TW. Constant outages! Currently, I’m having an outage right now. I had AT&T service for 4 years and didn’t have an outage one time. I switched to TW because of cheaper Internet rates. I have one of their top Internet packages, and it’s still constantly down. I feel like I’ve wasted time and money switching to them. I may just go back to AT&T. I have my own business and work from home, and these outages are costing me money.

elpidio - Granada Hills, California

Last week of November, I called support that TWC apps did not work at 2 roku devices. All other apps are working perfectly fine. I was transferred to internet services and both the modem and router were reset. Then the TWC apps in 2 roku devices worked again. Today, December 2 the same problem again – TWC apps failed this time in 2 roku devices. I was transferred to internet services. The reset of modem and router did not bring the TWC apps to work. I was transferred to apps support at Colorado. Jamie told me to remove the apps and reinstall them in 2 roku devices. After installing, I signed on to my TWC ID and password. Then after agreeing to the contract on apps, “SESSION ERROR”. The other roku device returned “P6 ERROR” after agreeing to the contract on apps. Jamie could not even tell what is “SESSION ERROR” or “P6 ERROR”. It is a dead end. What is the use of having apps support where staffs are not familiar with error code and how to fix them. Spectrum should start firing these incompetent staffs who have no idea of specific error codes.

Lee S. - Tampa, Florida

I live in Tampa Fl. in my area there only 2 ways to get internet access 1. Cable and 2. phone line ( fiber optic) Since Spectrum bought Brighthouse networks my cable internet went down the toilet. keep loosing speed I subscribe to the 100mbps package and 3-4 times a week the speed goes down to 4 mbps. and at times looses total service. I had countless techs here and each one has a different story to tell of whats going on. this has been going on for months.! I am sick and tired of calling them and holding for long periods of time. I literally have to reboot the modem just about everyday and sometimes several times a day.
I have home automation devices and security cams that need to have a solid reliable, uninterrupted connection and this is not possible with either provider.