|GOOGLE FIBER IS COMING TO AUSTIN, TEXAS!!!|
Google fiber-optic cable has already been installed in several Austin neighborhoods. We urge you to visit https://fiber.google.com/cities/austin/ to learn more.
Google Fiber will be way less than the cost of Time Warner, including premium channels. See pricing →
Google Fiber will be about 1000 TIMES FASTER than Time Warner cable!!!
Currently Google Fiber has only been installed in several select neighborhoods, but will eventually cover most of Austin, Texas.
As editors of this website we strongly support GOOGLE FIBER and are looking forward to the day when we can say:
"KISS MY ASS TIME WARNER!"
|For at least 4 months now, TW's much-advertised ON DEMAND has been only occasionally available - loading times out with 'error 100' (program temporarily not available). By the time we get lucky and hit a day when it works, the show has rolled off the list of available episodes. And every Saturday night, several cable channels go unavailable, while the rest of the time they frequently freeze and pixellate. The DVR randomly reboots, killing any recordings and at least a half hour. Recorded shows are often unwatchable. Calls for help just get a suggestion to reboot, and once they sent a new remote - huh? And all along, the 'price-lock guarantee' price just goes ever upward - about double in a few years time. Great service, great company - yeah, uhuh.|
We are in the Buffalo NY area.
|I have been a twc customer for a few years now. As of this year im paying more for the services I get. And for the past six months certain channels which are the ones I watch the most are not coming in at all or very blurry or skipping all the time. It's very annoying especially seeing I pay over 100$ a month. I have tried to restart the box, checked the connections, had the box replaced and updated.still no resolve. I'm calling tomorrow, if not addressed I'm cancelling all services.what a joke. P.s. I called about this issue months ago and there solution was a new box, well that worked for two days then back to where I started. No discovery channel, no a+e, no Nickelodeon. Boo! I'm already a att customer with my cell phone, looks like they have tv now , hint hint. |
|I have been a twc customer for a few years now. As of this year im paying more for the services I get. And for the past six months certain channels which are the ones I watch the most are not coming in at all or very blurry or skipping all the time. It's very annoying especially seeing I pay over 100$ a month. I have tried to restart the box, checked the connections, had the box replaced and updated.still no resolve. I'm calling tomorrow, if not addressed I'm cancelling all services.what a joke. |
|Sorry not about your post! I accidentally clicked enter one too many times! Too mad I guess! |
|I was with TWC for about 2 years and was always having problems and eventually reached my limit and found a new provider. The customer service when I cancelled on 9/1/15 was beyond horrible. Then two weeks later I received a bill going into October! Called and was told I was actually getting a refund in 5-7 days. Called back when said refund failed to show, then was told my refund hadn't even been processed and it would take 4-6 weeks. Asked to speak with a supervisor Nichole in "Northern Ohio" and was told the agent had "fast tracked" my refund and should get in 5-7 days. Also discussed the history of poor service I had received and she was going to speak with her supervisor about a larger refund for the problems and PROMISED to call me back on 10/28/15. No surprise I did not get a call back and my check still hasn't arrived. I called today and was again told it would take 4-6 weeks. Spoke to her supervisor Sam in Dayton, Ohio who said no way to fast track and he took absolutely no responsibility for what anyone else told me AND I could not complain any higher. He said only HE could speak with his supervisor and provide the details. And only if his supervisor felt Sam did something wrong, then that district manager would step in. Absolutely no accountability by management for anything!! Oh and Sam said there was no one in a higher position than him in the Dayton call center. |
Went online and found facebook account to deal with issues. Posted and a rep replied to P.M. them my account info and they'd "look into it". I did, even saw the time and date it was seen, however when I replied back I was told it was never received!
Interesting they do not have any complaint location on their webpage. Probably worried it would consume too much of their time reading them. Notice I said "reading" and not addressing, because they clearly can't be bothered to deal with the complaints.
Office of the President is closed on Saturday but I will be calling on Monday.
Sure hope Charter knows what a lemon company they are merging with. No doubt that will be another reason for poor service--they are "settling in".
|We signed up for a bundle of TV & internet services advertised on the internet. What we got was NOT what we were expecting per the ad (way fewer channels). When we called TWC to inquire, the internet ad magically disappeared and they refused to honor the 'special', so we cancelled all services immediately that same day. Since then our credit card was charged AND we were sent to a collection agency BEFORE the bill for the next month even arrived, all for services we had cancelled! |
David Van Horn
Malvern , OH
|We exchanged our cable box due to problems. Now the cable box has a high pitched whistle. Even when the box is turned off it still whistles. Any ideas how to make this whistle stop? It is in the bedroom and is very annoying!!! What can we do?? |
Hiram , ME
|For the past week there has been only an SD feed of Maine Public Television Channel 10 here in Hiram, Maine where there had always been a high def feed. When my wife called to ask Time Warner what was going on they asked her if she was sure she had a high definition television. When she assured them that we did have a high def television they said there was no problem on their end and said it must be MPBN's fault. |
|Called Time Warner two days ago to start TV services again. (We already have internet.) Because we never returned the old cable box, they said a technician just needed to turn something on outside and we'd be good to go. Today I received two giant boxes in the mail: my "Easy Connection Kit," which included a new cable box. Followed the instructions to set it up and got a message on my TV: "Not Tunable." Called Time Warner. Did lots of troubleshooting. For an hour. No whammy. They have to send a technician out, but no one's available for a week. Oh, and I might be charged $29.99 if the technician (subjectively) decides this was my fault, not theirs. |
|I thought I would share this chat exchange. I didn't get a bill from TWC and when I did a chat, this was the response. Enjoy!|
When I asked if others had this problem: "Yes I checked the updated as it happen with all the customers recently.
I apologies as you have not get the copy of the bill, but be assured hence forth you will get the copy at your given time.
Be assured as I to have updated the notes so hence forth you will not arise this kind of problem."
You can't make this up.