Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at www.SpectrumProblems.com.

Tell us about your Time Warner Cable/Spectrum problem!


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What color is this butterfly? time warner cable problems



How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxJuly, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Anonymous - Clayton, North Carolina

Have had more problems in the last 3 weeks (Rectrum) than I have had in 17 years RR/TWC. Customer service has always been bad, but now it is pathetic. I was cycled from the PI to the US and back to the PI. 4 different people. Internet was fine, all streaming was down. They don’t know the meaning of Customer Service. Come on Jeff Bezos, buy a media delivery service providor and clean it up, you will own the world.

Mark Neumeier - Xenia, Ohio

Email constantly asks for authentication credentials in both desktop mail (Outlook) and on smartphone where I’ve setup IMAP account to my email account. Service is spotty, endless spinning. Please Spectrum…get this email problem fixed. Your automated customer service says engineers are on the problem. 3 to 4 days this has been an issue!

Unhappy in Xenia, OH

Amanda Anderson - Orange City , Florida

I have 3 digital boxes and one goes out every time it rains. I live in Florida and it rains everyday. I call and a service technician comes out and replaces the digital box which works until we have another storm. I am very frustrated that I have to wait on service technicians and go without cable in my main tv. This is terrible service from a company that touts their service. I’m am looking into other options but we live in a rural area and are limited. Frustrating.

George Kincer - Clarksville, Tennessee

Time Warner (TW) has a subsidiary of Comcast/Spectrum, which now interferes with television content provided to subscribers. MSNBC competes with Time Warner’s FOX News channel and now, there are frequent but intermittent disruptions, only effecting MSNBC, where in the video and audio transmissions are disrupted while leaving the FOX channel un-effected.

It may work for someone’s current political agenda to exercise such discrimination today but the circumstances can change and most likely will. Therefore, it is imperative that we keep our current Net Neutrality rules so that everyone can have free and equal access to the internet and TV providers.

I have gone through the process of self trouble shooting, then phone trouble shooting, a technician replacing the modem but the problem continues. To day the on line chat technician stated that she had made a setting change in my TV’s converter box that fixes the problem 99% of the time but the problem continues this evening. To me, this is part and parcel the Network Neutrality issue.

Jim - Austin, Texas

Note to any previous Time Warner/now Spectrum internet users: Have fun paying your bill/logging into your account now! Just got off an hour long phone call with the tech support: I try to log in, as I always have, using Firefox, I go to the normal log in page, put in proper user/password, and I get redirected to ANOTHER login page. So I enter the same creds, and it redirects back to the first login page. We try clearing the cache, using a private browsing window, even try Internet Exploder in normal and private window. Same results. He tries logging into my account and it works fine. Hmmm. What browser is he using? Chrome. Sorry, I dont have and will not have Chrome take over my entire computer. Then after about an hour, he finds something that says the new account page is NOT COMPATIBLE WITH ANYTHING OTHER THAN CHROME. I asked him to place a bug ticket and escalate to engineering, as that is a bug! I refuse to accept that as a usable solution, and will not install Chrome, so if they want me to pay my bill, as I have for the last 10 years, they need to fix that. I work in the web/software/service industry, and this crap is totally unacceptable.

Jesus - Corpus Christi, Texas

Spectrum is the worst cable tv provider by far . Their programming is criminal ! Why pay to watch reruns of reruns of more reruns and way too many commercials , paid programming … Advertisers pay them to air commercials and we pay to watch them , pretty good scam , huh ???? Media is a SEWER !!!!

Jesus - Corpus Christi, Texas

Spectrum is the worst cable tv provider by far . Their programming is criminal ! Why pay to watch reruns of reruns of more reruns and way too many commercials , paid programming … Advertisers pay them to air commercials and we pay to watch them , pretty good scam , huh ???? Media is a SEWER !!!!

Jesus - Corpus Christi, Texas

Spectrum is the worst cable tv provider by far . Their programming is criminal ! Why pay to watch reruns of reruns of more reruns and way too many commercials , paid programming … Advertisers pay them to air commercials and we pay to watch them , pretty good scam , huh ???? Media is a SEWER !!!!