Time Warner Cable Problems

Tell us about your Time Warner Cable problems.

After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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2014-08-19
posted by:
Anonymous
Girard, OH
I am so sick and tired of my cable not working ,my on demand not working and my Internet not working. I'm tired of my bill constantly going up while service goes down. There's no other cable option in my area so the grid most likely doesn't get maintained/upgraded the way it should. I would switch tomorrow if I could get AT&T. Cable TV as we know it will be dead soon and TV will simply be a hard line Internet provider. Look at my customer log! Do you think I enjoy calling?
Heck I would pay EXTRA just to get it to work 75% of the time!
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2014-08-18
posted by:
Anonymous
Time warner node pb007 in San Diego has been down since 1pm. It's now almost 9 and nothing.....can't work, can't study....two is the WORST ISP ON THIS PLANET    respond to this post   Post a Solution
2014-08-14
posted by:
Larry R
, Ny
I am new to the TWC community after buying a home that fios does not service. I'm in the NYC area. My issues are that every night at 10:04 pm my boxes decide to freeze and lock up. Also I notice this happens occasionally when you change channels to fast. The usual solution to this is a hard reset on the boxes. Also noticing that the HSD gets hung up sometimes and you have to toggles wifi between 2.4gz channel and the 5gz channel. Anyone else experiencing these issues in the nyc area    respond to this post   Post a Solution
2014-08-13
posted by:
Jim Williams
Costa Mesa, ca
Just started this morning. Fox News Channel will not play live. After a 7 min. delay I am able to watch in play back mode. ( not sure thats what ists called) But no live broadcast. Message appears to call to receive this channel?    respond to this post   (1 response - view)   Post a Solution
2014-08-12
posted by:
Anonymous
I have been talking to tech support and the supervisers of the techs for 6 months now. I can barely watch an entire tv show without constant pixelation and audio/video skipping and freezing up. Its become comical to a point where i have to call and make them listen to the show i am trying to watch.    respond to this post   Post a Solution
2014-08-12
posted by:
Anonymous
We have been TWC customers for many years. Never had a problem until about 4 years ago. I dont know what has happened, but the service has really gone south. We have several shows that we watch as a family, on various channels, that we cannot keep up with, because, as often as not, the show is so pixelated and blocky, we cannot watch them. Must be time to move on...    respond to this post   Post a Solution
2014-08-06
posted by:
Thomas Jackson
wichita falls, Texas
So angry right now. I have deadliest catch set for a series recording. It has recorded all episodes thus far. Last night was the 2 hr season finale. Guess what? IT DIDNT RECORD! Wouldnt be so angry if this was the first time it happened, but it did the exact same thing with the season finale of SOA last season. I work nights and this is how I watch the few shows I do. I delete the show after watching, so my dvr is almost always empty. I purposely dont record more than one show at time so that there can be no conflict. Does anyone know how to fix this? TWC sure doesnt know how and 'rebooting' does nothing.    respond to this post   Post a Solution
2014-08-04
posted by:
Anonymous
After listening to ads for $14.99 internet I called to get my service reduced from $54.99 I was sent to Johnny in Pakistan and he couldn't help me. I was transferred to Lucy in the Philippines she couldn't help me. She was going to transfer me but I was hung up on. They suck I am going to transfer to some other service tomorrow
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2014-07-26
posted by:
Chris
Del Valle, TX
This is the second weekend in a row that TWC has prevented me from working with intermittent cable outages. I work online over a timed interface, and must have a solid 'net connection to work. As it stands now I've lost so much time already today due to this outage that I will be working well into the night just to finish my shift. This totally stinks. Double jeopardy: paying for a service I'm not getting, and prevented from working to earn money to pay for it. I need to find another service.    respond to this post   (1 response - view)   Post a Solution
2014-07-24
posted by:
Anonymous
What is going on?? Regular stations are fllickering and jumping around so cannot watch the show. HD is working fine. This all started this moring. Again what is going on!!!    respond to this post   (2 responses - view)   Post a Solution
2014-07-15
posted by:
pat
I cant believe last night around 5 .....I have had problems with cable I called today and they said u were working in our area its still not just right movies skikpping and picture black and can't view tv guide or record dr philli hd schedule and I did get to see it did not record can u tell me when will allths be fixed right been 24 hrs or more now

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Time Warner Cable Problems