Why Time Warner Cable Problems exists: After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.
Time Warner Cable Problems Editor Note: Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at www.SpectrumProblems.com.
How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!
The Time Warner Cable Reboot
Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support. REBOOT!
Recently Time Warner Cable / Spectrum pushed a software update to our DVR box. We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . . ‘Reboot Set-Top Box’.
The ‘MAGIC BULLET’ – reboot
Before software is published it needs to be ‘debugged’. In plain English this means finding and removing all problems. Time Warner Cable and Spectrum are too lazy to do this. They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.
More about the latest Time Warner Cable / SPECTRUM update
In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .
Internet is out again. Was out Monday night
Cable and internet have been out for about 2 hours
after picture pixeld for weeks on one of my 3 tv’s I now have no picture
and the box will not turn on. Everything is plugged in.
On a second tv picture is sometimes pixeld and sometime the sound is
intermittent or slurred.
Can send but not receive email, this has been occurring for months now. At times, the email client, Outlook 2016, works fine but the majority of time, it will only send but not receive emails.
My cable box constantly freezes, and will not respond to the Remote Control Commands. It will begin with a delayed response, and then refuses to respond altogether. The converter box will refuse to even turn off. The only cure is to unplug the box, wait a few seconds, and then plug it back in to re-boot.
I’m ready to put an antenna on the roof.
black bx in middle of screen
The color on my Sony tv deminishes to a white gig soon after turning the tv on. I’m assuming it’s the cable box since some of the ads are full color. Do I need a new box?
No tv or internet in long beach ca
why is kcbs2 not viewable on time warner cable/spectrum today, 12/06/2017, in Tustin, CA
How to get 5.1 audio after a reboot. Feeding HDMI into amp, then into TV. After any reboot go to Settings>Devices>Audio: Digital Output. Change the setting from HDMI to Dolby. At this point you will lose audio. Change back to HDMI and now you will have Dolby on the HDMI connector feeding your amp.
Fox News channel suddenly says I’m not authorized to view. Only cable channel that says that. Was fine this morning
I have whole house dvr but recordings on secondary box seemed to have stopped over a month ago. New recordings from main dvr dont show on secondary box list… so not really whole house.
My dvr does not record. I set record time and nothing happens. I can not watch tv while it is suppose to be recording. Channel will not change and the screen on tv just states the channel will be available soon.