Tell us about your Time Warner Cable Problems & Spectrum PROBLEMS

Why Time Warner Cable Problems exists:  After many years of horrible customer service from the Time Warner Cable Company (now Spectrum), we decided that it was time for the public to have a forum. There is a lot of negative commentary about Time Warner Cable problems and Spectrum problems on the Internet, but we felt it should all be consolidated on one website.

Time Warner Cable Problems Editor Note:  Time Warner Cable recently changed it’s name to SPECTRUM (or RECTRUM  as we call them). They did this because they are scared shitless of the ever increasing presence of Google Fiber. You can also reach this website at

Tell us about your Time Warner Cable/Spectrum problem!

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What color is this butterfly? time warner cable problems

How do I reboot my cable Set-Top Box? Ruth Popper - Archer City, Texas

How do I reboot my cable Set-Top Box? (common search phrase: ‘reboot cable box’)

reboot cable boxOctober, 2017
Editors note: – ‘How do I reboot my cable Set-Top Box?’ is the most commonly asked question in our database.
Thanks to Ruth Popper from Archer City, TX for asking this question!

reboot cable box: Time Warner Cable Reboot

The Time Warner Cable Reboot

Since this website began in 2010 we have noticed a common ‘suggestion’ from the fine folks at Time Warner Cable support.  REBOOT!

Recently Time Warner Cable / Spectrum pushed a software update to our DVR box.  We could not help but notice that when we clicked on the ‘settings’ button on our remote, there was a new OPTION. . .  ‘Reboot Set-Top Box’.

The ‘MAGIC BULLET’ – reboot

Before software is published it needs to be ‘debugged’.  In plain English this means finding and removing  all problems.  Time Warner Cable and Spectrum are too lazy to do this.  They know you will be calling them about the numerous problems you encounter and it is much easier to tell you to ‘reboot’ your DVR than it is to actually fix the problem.

More about the latest Time Warner Cable / SPECTRUM update

In addition to the ‘Reboot Set-Top Box’ issue, the latest Time Warner Cable / SPECTRUM DVR box update has added extra steps to the process of viewing your recorded programs. Stay tuned – more to come . . .

Jeannette H - San Antonio, Texas

Spectrum just dropped the E! Channel without ANY NOTICE. That is my favorite channel!!!! Why would Charter do this?
It’s simply CRUEL that I can no longer get my E News OR keep up with my Kardashians!!!!!!!!! I am so angry.

Since my apartments aren’t set up for us to have AT&T, I’m checking out satellite services as soon as I get off work.


I have 3 tv’s hooked up to spectrum boxes. All 3 boxes are extremely hot to touch. Even the tv stands are hot to touch. One tv is in spare bedroom and has not been used for 3 weeks. Afraid my house will burn down..

Ed G - Port Orange, Florida

Always rebooting my 2 cable boxes to get correct time on display. Techs at Spectrum (TWC) say the know cable boxes have time problem and working on it. This has been going on for a WEEK now in Port Orange Florida.
In my opinion they must be getting hacked again. WHAT data did hackers GET again?????
Since Spectrum purchased Brighthouse the cable service has gone “DOWNHILL”. I wish there was a better service. I know people from the northeast states that say service was bad there as well.

Debra - Crystal River , Florida

Signal freezing, and audio, also on demand tells me to try again later. When is later? Two techs have been out, still not working right. They want to send a third. Can’t handle it. Called in to spectrum tonight, conversation lost on disconnect. We went to the moon right ?

Bob Hazelton - Richfield Springs, New York

Have todo a reboot several times a week with a new Spectrum cable box.

When I was with Time Warner I did not even have box. We have 2 TV’s each with a separate box. The televisions are not old clunkers either. We got all the channels we wanted, some were digital and some were analog. Receiving either one was not a problem. We had the original cable that arrived in this village even back when it was run by SuburbanPropane, bought out by Time Warner.The shows we enjoyed suddenly went to another their and then Spectrum appeared with all the smile advertisements. Constantly having to reboot several times a week isa pain. I am thinking DISH if the problem cannot be resolved.. My monthly payment is $78.95 month so you can figure the tier I am in. What a sorry piece of modern technology.

julie wagner - Myrtle beach, South Carolina

Channels not correct from box and what they claimed to give me. Customer support on phone no help. Tried to pay T store on Saturday but closed so they gAve me a soft turn off when i said ok ull be there monday to pay it. They since came to my door but with the channel problems im not getting what ibpaid for any way, confused.

Kelly Safino - San Diego, California

On demand shows take forever to show up. Trying to watch Liar on Sundance on demand but it is showing the episode from 9/18 and today is 10/11 so it’s missing the last 3 episodes. TVland still doesn’t have any of the new Teachers season that started two weeks ago. So many shows are behind. The shows are available online at their Network channels but I want to watch them on my TV. Why is this so bad?! I pay for on demand, where is it?!

B. Mahaffey - Columbus, Ohio

I use spectrum on my iPad to watch tv live. Or I should say, I try to.
The icons to the left so often do not match the program they should represent. And this is not just when I initially begin, they switch often during my useage.
If that’s not bad enough I will be watching a program and it stops with an error message that states the channel is no longer available. Try later.
Screens freeze, suddenly pictures and audio are not in sync.
I sometimes laugh, sometimes scream, sometimes wonder at the shame spectrum should feel every time their commercial plays their pride at giving their customers reliability and speed.
I say we all should demand a reduction in monthly fees until they can, indeed, meet their commercial promises.

anonymus - Rochester, New York

I own a Panasonic plasma tv Model TC-P58VT25. Recently tv would abruptly shut off and a message “an error has been detected and recovered” and tv would return on immediately. I have changed two HD boxes for the past 5 weeks without results. This problem has been occurring since Spectrum took over (I admit it could be just a coincidence) from Time Warner. Can you please help? Thank You.