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Tell us about your Time Warner Cable problems.

After years of incompetent and horrible customer service from Time Warner Cable Company, it's time the public had a forum. There's a lot of commentary about Time Warner Cable on the internet, but we felt it should all be consolidated in one place.

Editor's Note: This website was established in 2009 as timewarneraustinsucks.com. Due to the overwhelming number of complaints against Time Warner, the site was renamed timewarnercableproblems.com in order to serve all of Time Warner's victims, wherever they may be.

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Comments Received

2014-11-21
posted by:
Zzzzz
Richardson, TX
The internet offline every week.... when the technique people came, everything seems fine; after they left, offline again.... customer rep kept asked us to upgrade, we did, but still not work out... I just wonder, how does this company with those horrible service live on the market??? Do they adjust our speed down to their promise on purpose and let us keep upgrade upgrade and upgrade to make $???...    respond to this post   Post a Solution
2014-11-13
posted by:
Anonymous
Mooresville
I am sick to death of trying to watch The FIVE on FOX channel 58 and EVERYDAY it freezes up. I can change to any other channel and it works fine. Does TWC have such a liberal slant it can't allow one full hour of TV on Fox without some stupid freeze!!!!!    respond to this post   (1 response - view)   Post a Solution
2014-11-08
posted by:
Brian
Los Angeles, Ca
We "upgraded" to the new modem the last week of October. Once we registered the new modem online, we lost our phone service. When we contacted TWC, they refreshed the signal and still no phone. They made an appointment for a rep to come out for a week later! We waited at home at the designated time and no rep. When we called to find out where the rep was, they said that they canceled the appointment because it was the wrong kind of rep requested for the job. They used an outside contractor and no one notified us. Their mistake as on their end. Amazing. Bad customer service. Two weeks and still no phone. We hate TWC.    respond to this post   Post a Solution
2014-11-08
posted by:
Sari S.
West Allis, WI
Just moved (actually still hauling stuff) from one part of town to another part of town, I have not left the area code or the county...

was initially told that my phone # (which is bundled with my tv and internet) would just transfer over... and for the first couple of days after hook up at the new house I was getting calls at the old number just fine.

Suddenly today, callers are getting a "This number is no longer in service message" and reach me on my cell asking "what's up?" So call to TWC gets some line about being in a different rate zone, and that FCC rules won't let me keep my old number, or get my old number back. Asked to speak to a supervisor and I think I just got passed to another CS agent who just repeated the same story...

I'll be calling the FCC Monday morning to check this out... and if necessary file a complaint.
The worst of it is, that I had to call to find out my new number, and that it HAD been changed.
It would have been better to have been told this up front.    respond to this post   Post a Solution
2014-10-31
posted by:
Anonymous
Why is the audio on my Time Warner cable all boogley woogley? I don't know exactly how to describe it, but the sound on any channel from time goes weeoo weeooo weeoo, kind of. It's like it is stretched out or something. Our TV was getting old & we thought that might be it, but we got a new TV, and it still does the same thing.    respond to this post   Post a Solution
2014-10-20
posted by:
Anonymous
PHONE REPS LIE!!!    respond to this post   Post a Solution (1)
2014-10-16
posted by:
Anonymous
let's see...just when I had everything pretty much figured out...they take all the channels and mix'm all up....for no apparent reason....now i cant find Palladia...or my golf channel....and a lot of other channels....they give me these gizmoes for each of my 7 T.V.'s for free.....but will begin charging me for them after a year. Can't wait for internet TV to put the cable companies out of my check book.    respond to this post   Post a Solution
2014-10-06
posted by:
Anonymous
from the SFV (Los Angeles, CA) market; customer since 2/2010: it is pointless to pay TWC for any cable channel subscription. the pay channels work about 3/4 of the time. the other 1/4 of the time the channels flicker/say "not authorized"/are not available. when contacted re:this service issue, TWC defrauds their customers on a regular basis. customer service reps read a denial script and try to force an appt. w/a technician at your home, but they already know/should know (w/reasonable testing on their end) that the problem is not resolvable by a tech coming to your home. the problem sometimes disappears in a few days--- followed by the same problem returning again some days later, often on different pay channels. TWC should not be permitted to conduct any further business as a Cable TV provider and should compensate existing customers for continuing breach of their service contracts.    respond to this post   (2 responses - view)   Post a Solution
2014-10-01
posted by:
Anonymous
Roku app is awful here in NYC. Often goes out even as the internet connection is working fine. Plus when you call, they're even more clueless than usual. I'm just waiting for RCN to get a Roku app. Then it's goodbye TWC.

The internet does go out frequently too. Yesterday, from around 9 am to late afternoon. Ridiculous.    respond to this post   Post a Solution
2014-09-26
posted by:
Anonymous
Cable modem issues regarding purchasing your own modem. TWC provides list of approved models that work published on TWC web. Buy your modem using the list hook it up activate it your online. The listing has Motorola SB6141 that happen to be the same modem proved by the lease. No brainer should work. What a mess TWC got me into. Tentative date when the problem will get resolved??????????????????????? Someone should change the posting on TWC web regarding purchasing modems http://www.timewarnercable.com/en/support/internet/topics/buy-your-modem.html    respond to this post   Post a Solution
2014-09-24
posted by:
John
Austin, TX
At noon on Saturday, TW cable and TW internet both working fine. Skip forward 2 hours, when I returned from errands and both were out. When I left to run the errands I noticed a TWC truck/van pulling into my apartment complex, but didn't think much about it until I returned and no service.

Called TWC and went through all the nonsense previously mentioned in multiple comments on this site, and customer service couldn't fix anything. I asked them if the TWC service guy could have disconnected my service (either intentionally or accidentally).....of course the woman in Dallas said no.

She told me they could have TWC repair out in 16 days!!! Then I lost it. She said they were just very busy. I called the next day, after cooling down a few degrees, and got the repair wait time down to 5 days.

Isn't there some legal FCC requirement that TWC needs to follow to repair cable and/or internet service within a timely period? Can they actually make you wait 16 or 5 days for repairs?

Frustrated and waiting for my 5 pm appointment today (assuming they even show up)! Last one appeared semi-stoned and was with a girl who appeared to be off the street corner. I thought I was being set up or something...........the stories never end with the TWC crowd!    respond to this post   (1 response - view)   Post a Solution
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